Cargo Duty Manager

Right Now Recruitment; City Of London; On-site; GBP 42,000 - 45,000; Full time

Job summary

A Cargo Ground Handling company in London is seeking a Cargo Duty Manager to oversee warehouse operations, ensure compliance with protocols, and develop team members. The ideal candidate has strong organizational and interpersonal skills and will be responsible for managing daily operations while maintaining safety standards. A salary of £42,000 - £44,500 is offered with benefits including medical coverage.

Benefits

Private medical and dental scheme

23 days annual leave

Qualifications

• Proven track record in managing warehouse and clerical staff.
• Experience in compliance with Health & Safety and Security protocols.
• Ability to foster employee development through coaching and training.

Responsibilities

• Oversee daily operations, managing staff and resources.
• Ensure compliance with all relevant protocols and procedures.
• Conduct daily Health & Safety and Security checks.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Knowledge of warehouse functions

Ability to work under pressure

Job description

Overview

Right Now Group are currently working with a growing Cargo Ground Handler. Our client are looking for dynamic Cargo Duty Manager to join the team.

Knowledge, Skills, and Experience: Cargo Duty Manager

• Oversee and manage Warehouse and Clerical staff, resources, and equipment to align with operational demands and budgetary targets.
• Ensure compliance with Health & Safety and Security protocols across all operations.
• Foster employee development through effective coaching and training programs.
• Plan and coordinate shifts to meet deadlines and uphold Quality standards.
• Maintain Security training certifications and enforce Security Procedures and Requirements.
• Compile operational statistics and report performance issues.
• Address rostering concerns and liaise with staff to resolve scheduling matters.
• Handle minor disciplinary matters and conduct Return to Work interviews.
• Oversee daily operations, engaging with Airlines, GSAs, Agents, and Customers.
• Ensure adherence to Security, Quality, Company, and Airline-specific protocols.
• Possess comprehensive knowledge of warehouse functions and operations.
• Demonstrate expertise in ABS/NCTS processes.
• Exhibit strong interpersonal, organizational, and problem-solving skills.
• Operate efficiently under pressure and with minimal supervision.

Performance Measures:

• Meet deadlines for all export, import, and trucking operations.
• Ensure flight files are completed accurately and in compliance with CAA and company regulations.
• Maintain consistent management of Health & Safety, Security, and Quality requirements during shifts.
• Enforce adherence to Company and Airline procedures.
• Provide training to staff for operational tasks and responsibilities.
• Ensure warehouse team operations prioritize safety and minimize waiting times.
• Maintain effective communication with management about special requests, irregularities, or incidents via handover logs.
• Report damage, over-shipments, and under-shipments promptly using appropriate documentation.
• Optimize staffing levels to meet operational needs while controlling costs like overtime and sickness.
• Rigorously manage absence and sickness according to company policies.
• Brief team leaders on daily operational priorities and requirements.
• Be available to cover the Duty Manager role when necessary.
• Monitor inventory levels of consumables and ensure stock is maintained.
• Conduct daily Health & Safety and Security checks, addressing equipment or facility damages as needed.
• Lead evacuation procedures during Fire or Security alerts.
• Manage high-value and secure items as a designated keyholder.
• Supervise the processing of valuable goods through the Vault.

People Development:

• Deliver hands-on training to team members, ensuring full compliance with Company and Customer policies and procedures.
• Identify and nurture team members for potential career advancement.

Additional Responsibilities:

• Perform other duties as required by senior management.
• Contribute to achieving team objectives.

Additional Info:

• Shift: 4 on 4 off (2 days / 2 nights)
• Salary: £42,000 - £44,500
• Annual Leave: 23 days
• Benefits: Private Medical and dental scheme