Cargo Bike Mechanic

Zoomo; Manchester; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Career progression

Team outings

Free e-bike subscription

Learning allowance

Mental wellbeing support

Job summary

Zoomo is hiring an on-site LEV mechanic in the UK. You will service and repair customer e-bikes at their sites, using Zoomo-provided vehicles and tools. This role emphasizes exceptional service to B2B clients and teamwork across Zoomo teams worldwide.

Ideal candidates bring extensive e-bike repair experience, Cytech Level 2 formation, and a valid driving license with CBT. A proactive, detail-focused mindset is essential for success in a fast-paced environment.

Qualifications

• Extensive e-bike repair experience.
• Experience with e-cargo bikes or mopeds is a bonus.
• Valid driving license and/or CBT.
• Strong communication and interpersonal skills.
• Ability to work on-site with customers.

Responsibilities

• Visit customer sites to perform routine maintenance and repairs.
• Provide excellent service to internal and external customers.
• Collaborate with colleagues to ensure smooth operation of the e-bike fleet.
• Lead and coach the mechanic team and foster a positive environment.
• Maintain a clean, organized workspace.
• Demonstrate strong problem-solving and learning on the job.
• Uphold Zoomo's values while on customer sites.
• Prioritize high-quality workmanship.

Skills

E-bike repair experience

Customer service

Strong communication

Problem solving

Driving license

CBT

Education

Cytech Level 2 bicycle mechanics training

Job description

ABOUT ZOOMO

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world's most convenient, affordable, and safe e-bike platform.

In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software, and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Glovo, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

• On site LEV servicing and repair: Visiting customer sites, come rain or shine, using a Zoomo supplied vehicle to perform routine maintenance and repairs to our customers LEV's.

• Customer Focus: Provide excellent service to both internal and external customers, including B2B clients, by answering questions and offering expert advice.

• Teamwork & Collaboration: Work seamlessly with colleagues to ensure the smooth operation of Zoomo's e-bike fleet.

• Leadership and Coaching: Help guide and develop the mechanic team by sharing your knowledge and fostering a positive work environment.

• Typically working Monday - Friday (40 hours per week) but this may include weekend days as necessary.

• Has extensive experience repairing e-bikes, any experience fixing e-cargo bikes, mopeds and automobiles is a bonus.

• Strong Workshop Practices: Maintain a clean, organized, and efficient workspace

• Strong problem solving approach and ability to learn on the job to repair a wide range of LEV's

• Works well independently and can be trusted to uphold Zoomo's values and standard(s) whilst on customer sites

• Maintains meticulous attention to detail and prioritizes high-quality work

• Thrives in a fast-paced environment and enjoys working collaboratively

• Cytech Level 2 bicycle mechanics training or equivalent would be ideal but not essential.

• To be able to work as part of a team, collaborating with the Zoomo teams worldwide

• Strong communication and interpersonal skills

• Has a driving license and / or valid CBT

We offer you the chance to be part of a team at the cutting edge of the world's electrification journey, including:

• Working with a switched-on team that strives to make the streets greener and serve the rider

• Annual Salary £27,250 to £33,750 (depending on experience)

• Fast growth and career progression

• Global and country-specific benefits packages/perks

• Monthly team outings & events

• Free e-bike subscription

• Annual learning and development allowance

• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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