Caretaking Team Leader

Tower Hamlets Council Pension Fund; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority is seeking a Caretaking Team Leader to oversee estate services. In this role, you will manage a team of caretakers, ensuring high standards of customer service and maintenance for housing estates. The ideal candidate will have strong leadership skills and a commitment to community care. Benefits include generous leave, a pension scheme, and professional development opportunities.

Benefits

29 days’ annual leave plus bank holidays

Local Government Pension Scheme

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in managing a team in a customer-focused environment.
• Strong knowledge of health and safety regulations.
• Ability to engage with community and resolve issues effectively.

Responsibilities

• Lead and supervise a team of caretakers in daily activities.
• Ensure estates are clean, safe, and well-maintained.
• Engage with residents to improve satisfaction.

Skills

Team management

Customer service

Health and safety compliance

Job description

Overview

We are currently recruiting for a Caretaking Team Leader to join our Estate Services team and help deliver the best housing services in Tower Hamlets Council.

We are looking for a highly motivated individual who understands the diverse needs of our community and is committed to delivering the highest standards of customer care.

You will lead a team of estate-based caretakers who are the first point of contact for our residents and will have the drive to deliver a quality and efficient service including:

• Managing and supervising the day-to-day activities of a team of caretakers
• Ensuring estates are clean, safe and well-maintained
• Supporting staff development, wellbeing and performance
• Engaging with residents to resolve concerns and improve satisfaction
• Overseeing inspections, fire safety checks and maintenance reporting
• Ensuring compliance with health and safety regulations
• Allocating resources and equipment effectively to meet service needs

This is a fantastic opportunity to make a real impact in the community while developing your leadership career in a supportive and forward-thinking team.

Benefits

Our offer to applicants

At Tower Hamlets Council, people are at the heart of our business, and our success depends on employing the best people and getting the best from them. We are committed to developing our people through training, support and career progression.

In addition to this, the successful candidate will have access to our full range of benefits including:

• 29 days’ paid annual leave plus bank holidays, rising to 33 days with length of service
• Local Government Pension Scheme (LGPS) with secure, guaranteed benefits
• Cycle to Work salary sacrifice scheme
• Interest-free loans for season tickets (available after probation)
• Employee Assistance Programme offering confidential counselling and support
• Learning and development opportunities to support career progression
• Access to staff networks including Race Equality Network, TOWER Pride, N-Able (disability) and Women’s Network
• Commercial discounts across a wide range of retailers and services
• Newly refurbished offices with free tea & coffee and shower facilities

Vision

Our Vision

This role supports Tower Hamlets Council’s strategic vision: This is a role aligned to the council’s values and aims to create a safe, welcoming and opportunity-rich borough for residents.

We want people who aspire to our TOWER values: Together • Open • Willing • Excellent • Respect

Equality and Inclusion

Tower Hamlets has a zero-tolerance approach to and works to eradicate all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender identity, gender expression, pregnancy and maternity. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. In addition, women are under-represented in this area of the business, so we welcome and encourage more female applicants to join our Caretaking service.

How to apply

If you are interested in applying, please follow the link at the top of this page.

The closing date for this role is 26 th September 2025 at 23:59.

Shortlisting will take place immediately after the closing date.

Interviews will be held in the week commencing 29 th September 2025.

If you are not available that week, we may be able to reschedule. Please indicate any unavailability in your application.

If you would like to have an informal discussion about this role, please contactMatus Holecko, Head of Estate Services, on07956 202 946, in person or via email: [e-mail]

Apply now and help us keep Tower Hamlets clean, safe and welcoming for all.