Caretaker

FirstPort; Basingstoke; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading residential property manager in the UK seeks a Caretaker to uphold high cleanliness standards and facilitate customer relations. This role requires attention to detail, maintenance skills, and a friendly demeanor to ensure exceptional service within the community.

Benefits

Competitive salaries

Range of exclusive discounts

Technology and training support

Qualifications

• Experience in property maintenance and customer service.
• Ability to manage multiple tasks effectively.
• Strong communication skills necessary.

Responsibilities

• Maintain cleanliness and hygiene standards across property.
• Act as the main contact for customer inquiries and issues.
• Handle parcels and conduct daily site inspections.

Skills

Customer service

Maintenance skills

Attention to detail

Job description

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Job Sector: Large & Complex

Hours: Monday - Friday, 08:00 - 16:00 (35 hours per week)

As Caretaker you will contribute to our vision of being the UK's favourite residential property manager by:

• Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
• Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety so they maximise their presentation.
• Supporting the development manager with individual customer requests in a polite and professional manner at all times to exceed the customer’s expectations.

The Caretaker reports directly into the Development Manager

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice. Investigate first level complaints within the development.
• Responsible for the cleaning and up-keep of the buildings and grounds area.
• To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
• To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
• Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
• If required, disposal of rubbish in the designated rubbish collection area.
• To carry out deep cleaning as and when requested.
• Report any maintenance issues that may arise to the development manager
• Be prepared to perform any other reasonable duties, as requested by the property manager

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.