Carer (Residential)

TN United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking compassionate individuals to deliver exceptional care and support to customers, emphasizing respect, dignity, and independence. This role involves working collaboratively with team members to enhance customer experiences while maintaining high standards of care. The ideal candidate will be flexible, willing to work unsocial hours, and passionate about making a difference in the lives of those with dementia. Join a dedicated team focused on continuous improvement and customer satisfaction in a supportive environment.

Qualifications

• Experience in providing person-focused care and support.
• Ability to work effectively in a team and communicate well.

Responsibilities

• Deliver care according to individual care plans and maintain quality standards.
• Support independence and dignity in care delivery for customers.

Skills

Customer Care

Communication Skills

Teamwork

Flexibility

Dementia Care

Job description

Social network you want to login/join with:

Ensure all customers receive person-focused care promoting health and well-being.

Lead by example in delivering support and care emphasizing quality, respect, dignity, independence, and choice for every customer.

About The Role

MAIN DUTIES:

Delivering the Vision

Treat all customers and employees with equality, dignity, and respect.

Encourage challenging discrimination and harassment.

Quality Management

Demonstrate pride in the job and organization.

Maintain a professional appearance according to uniform standards.

Deliver care according to individual care plans and Quality Management System.

Assist in maintaining cleanliness and appearance of Pennington Court.

Ensure health and safety through best practices and Westward Care Health and Safety guidelines.

Complete paperwork accurately and within agreed timeframes.

Being part of the Team

Work effectively with team members to deliver customer care and ensure smooth operation of Pennington Court.

Share knowledge, skills, and information to enhance customer experience.

Participate in training and development as required.

Communication

Provide relevant and timely information and feedback to the Residential Manager.

Use various communication methods to meet customer needs and build relationships.

Maintain confidentiality.

Attend team and individual meetings as required.

Customer Service

Support independence and dignity in care delivery.

Encourage customers to participate in social and leisure activities.

Address issues identified by customers, employees, and visitors promptly.

Identify opportunities for service improvement and communicate ideas to the Residential Manager.

Create a welcoming environment for customers and visitors.

Anticipate customer needs and prioritize customer satisfaction.

Treat internal customers with the same respect as external customers.

Profitability and Growth

Manage resources effectively to minimize waste and deliver high-standard care.

Identify opportunities for efficiency and effectiveness in role and as a team.

Promote Pennington Court’s services and facilities.

ADDITIONAL INFORMATION:

Expected to cover shifts for sickness and holidays.

Required to work unsocial hours, including nights, weekends, and Bank Holidays as necessary.

Flexibility essential due to 24/7 service operation.

Job description subject to review and changes in consultation with the post holder.

Level of DBS disclosure required: Enhanced

Skills Needed

About The Company

Passionate about making a difference

Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

Company Culture

Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence.

Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives.

Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust.

Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.

Desired Criteria

Required Criteria

• Working with people who live with Dementia