Careers Coach

Reed; Harlow; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership

Professional & Personal Development

Bi-annual pay reviews

Travel opportunities to local sites

Job summary

Reed in Partnership is seeking a Careers Coach in the Harlow area. This office-based role requires travel across Harlow locations and occasional employer visits. The role focuses on one-to-one coaching, CV support, and job-search guidance to help participants move into work.

You will engage with local partners and employers, deliver group sessions, and support candidates through the Jobs Guarantee programme and related services.

Qualifications

• Experience in customer facing environments.
• Willingness to travel locally as part of the role.
• Ability to meet performance targets and deliver quality service.
• Own a vehicle or have reliable transport for locality travel.
• GCSE English at grade B or equivalent.

Responsibilities

• Identify participants' skills and suitable training opportunities.
• Support CV preparation, job searching, and interview skills.
• Run outreach events at community organisations and job fairs.
• Facilitate group training courses and workshops.
• Engage with JCP and other referral partners for opportunities.
• Manage relationships with employers and stakeholders.

Skills

Customer service

Travel willingness

Team collaboration

Communication skills

Problem solving

Education

Two A-Levels or Level 3 Diploma

GCSE English (Grade B or equivalent)

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£30,000 - £31,500

Job Description

Are you passionate about making a difference and helping others?

Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?

Then consider the role of Careers Coach at Reed in Partnership!

This is an office-based role that requires travel across our Harlow locations. Occasional employer visits will also be required on an ad hoc basis.

Please note, internal applications for this role close on18/11/2026.

Who we are:

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Jobs Guarantee is a mandatory programme for18-24 year oldswho have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

What is this role about?

Jobs Guarantee is a mandatory programme for 18-24 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

A Careers Coach will use a variety of techniques including effective diagnosis, individual and group coaching, and maximising on any participant funding available to prepare them for employment, and access local education or training opportunities. A Careers Coach is also responsible for conducting outreach in the community, building relationships with referral partners (DWP/JCP), and attending local events (e.g. job fairs) to generate referrals. They will also engage with local employers, training providers, and other key partners to source suitable opportunities that align with the participants’ goals.

Just some of your day-to-day responsibilities include:

• Identifying each participants skills and strengths, and suitable training, placements and volunteering opportunities.
• Providing support with CV preparation, job-searching, and interview skills.
• Conducting outreach activity such as running events and sessions at community organisations, attending job fair events and other promotional activity.
• Facilitating group training courses and workshops according to their needs.
• Employer engagement and stakeholder management with the JCP.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundon our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with:

Essential Attainments

• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a performance target driven environment
• Willingness to travel locally, and access to own vehicle (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).

Desirable Attainments:

• Experience of working in a fast-paced environment. Examples of such experience may include working as a Holiday Representative or Recruitment Consultant, etc.
• Experience of and exposure to client groups. These client groups may include incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with specific disabilities.
• Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Adviser on a welfare to work contract or a publicly funded service.
• Degree or relevant qualification. Degree topics may include psychology, sociology, and social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to work with the specific client groups this role will involve
• Level 3 or 4 NVQ in Advice & Guidance or Education & Training
• Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme).
• Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system
• Personal interests include interest in career and self-development.
• Experience of coaching and/or training

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.