Careers Coach

Reed in Partnership; Southend-on-Sea; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Professional & Personal Development

Bi-annual pay reviews

Benefits package on Reed website

Job summary

Reed in Partnership is seeking a Careers Coach to work across Basildon, Grays and Southend. The role focuses on one-to-one guidance, CV writing, interview prep and job-ready training to help unemployed individuals access sustainable employment.

You will diagnose needs, run outreach events, engage with referral partners (DWP/JCP), and support local job seekers through tailored career coaching and workshops. A flexible rota applies with travel to local sites.

Qualifications

• Experience in a customer-facing environment.
• Experience in a performance target-driven environment.
• Willingness to travel locally and access to own vehicle.
• Minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at least Grade B or equivalent.
• Experience in fast-paced environments.
• Experience with client groups (e.g. welfare, education, health).
• Direct experience in a similar role (e.g. Employment Adviser).
• Degree or NVQ related to information, guidance or education.
• Level 3 or 4 NVQ in Advice & Guidance or Education & Training.

Responsibilities

• Identify participants' skills and suitable training, placements and volunteering opportunities.
• Provide CV preparation, job-searching and interview coaching.
• Conduct outreach at community organisations and attend job fairs to generate referrals.
• Facilitate group training courses and workshops as needed.
• Engage with employers and referral partners (JCP) and manage stakeholder relationships.

Skills

Customer service

Target-driven

Willingness to travel

Own transport

GCSE English

Education

2 A-Levels or Level 3 Diploma

GCSE English (Grade B)

Degree or relevant qualification

NVQ Level 3/4 in Advice & Guidance or Education & Training

Job description

Are you passionate about making a difference and helping others?

Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?

Then consider the role of Careers Coach at Reed in Partnership!

Internal applications for this role close on 12/10/2026

This is an office-based role that requires travel across our Basildon, Grays and Southend locations. If successful, you will be provided with a structured rota in advance, outlining the office you will be based in on each day of the week based on operational need. Occasional employer visits will also be required on an ad hoc basis.

Who we are:

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Jobs Guarantee is a mandatory programme for 18-24 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

What is this role about?

Jobs Guarantee is a mandatory programme for 18-24 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

A Careers Coach will use a variety of techniques including effective diagnosis, individual and group coaching, and maximising on any participant funding available to prepare them for employment, and access local education or training opportunities. A Careers Coach is also responsible for conducting outreach in the community, building relationships with referral partners (DWP/JCP), and attending local events (e.g. job fairs) to generate referrals. They will also engage with local employers, training providers, and other key partners to source suitable opportunities that align with the participants’ goals.

Just some of your day-to-day responsibilities include:

Identifying each participants skills and strengths, and suitable training, placements and volunteering opportunities.

Providing support with CV preparation, job-searching, and interview skills.

Conducting outreach activity such as running events and sessions at community organisations, attending job fair events and other promotional activity.

Facilitating group training courses and workshops according to their needs.

Employer engagement and stakeholder management with the JCP.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

25 days annual leave (pro-rata for part time) plus statutory bank holidays

Professional & Personal Development Funds

Bi-annual pay reviews

Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with:

Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)

Experience of working in a performance target driven environment

Willingness to travel locally, and access to own vehicle (e.g. to meet customers/employers).

A minimum of 2 A-Levels or an equivalent Level 3 Diploma.

GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).

Experience of working in a fast-paced environment. Examples of such experience may include working as a Holiday Representative or Recruitment Consultant, etc.

Experience of and exposure to client groups. These client groups may include incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with specific disabilities.

Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Adviser on a welfare to work contract or a publicly funded service.

Degree or relevant qualification. Degree topics may include psychology, sociology, and social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to work with the specific client groups this role will involve

Level 3 or 4 NVQ in Advice & Guidance or Education & Training

Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme).

Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system

Personal interests include interest in career and self-development.