Careers Catering Supervisor

Cambridge University Press & Assessment; Hartford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prestigious educational organization in Hartford seeks a Catering Supervisor to lead a customer-focused team, ensuring high standards and quality catering services. The role requires prior catering experience and strong interpersonal and communication skills. Benefits include competitive salary, 28 days annual leave, medical benefits, and a flexible, hybrid working environment.

Benefits

28 days annual leave plus bank holidays

Private medical and Permanent Health Insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Qualifications

• Experience in catering services is necessary.
• Ability to work well under pressure.
• Strong communication skills necessary for customer interactions.

Responsibilities

• Ensure hygiene standards are met during food service preparation.
• Supervise the catering assistant team and quality of food service.
• Operate till and cashless systems with colleague support and training.
• Place orders with suppliers to maintain stock for service.
• Manage daily staff responsibilities in absence of catering management.

Skills

Knowledge of catering services

Interpersonal skills

Communication and customer service skills

Job description

Overview

Internal catering is a fast-paced, lively environment with a broad set of responsibilities and activities. We are the primary point of contact for many of our colleagues and visitors and, therefore we strive to provide great customer service. We have shift patterns to accommodate everyone, with the earliest start time of 7am and the latest finish time of 5pm. We are a fun, imaginative team that looks after two main sites, each with a main restaurant and cafes. As a hands-on Catering Supervisor, you will be in charge of leading a dynamic and customer-focused team, ensuring that outstanding cuisine and first-rate service are delivered to all of our colleagues and visitors. The most important aspect of your role is ensuring that all food services, including delivered catering, adhere to the highest standards in order to preserve our client satisfaction.

Responsibilities

• Our hygiene standards are met via the preparation, supervision, and maintenance of high-quality food service facilities.
• Supervise the catering assistants team and guaranteeing the delivery of quality food service and hospitality to all.
• Till and cashless system operation, including colleague support and training.
• Placing orders with suppliers to maintain and ensure supplies for on-site service.
• Supporting the Catering management team by taking on admin responsibilities and day-to-day staff management in their absence.
• To ensure the Catering Department's reputation, maintain high standards of hygiene, cleanliness, and overall presentation in all of our outlets.

Ideal candidate

• Has previous knowledge and experience of catering services.
• Has great interpersonal skills and works well under pressure.
• Strong communication and customer service skills, with the ability to build rapport with customers.

About us

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Benefits and working arrangements

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Application and other notes

Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 19th October. Interviews are scheduled to take place between 27th & 29th October. As part of this recruitment process, you may be invited to a paid trial. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.