Career Coach (Norfolk)

TN United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job description

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The role of Career Coach is an excellent opportunity to work within the local community, across a new national green skills and employability project funded by Shell. Reporting to the Operations Manager and working alongside an experienced employability team, you will support service users to progress into apprenticeships, employment, education, and training opportunities.

About You

• Experienced Career Coach working within local communities to support service users in progressing into apprenticeships, employment, education, and training opportunities.
• Strong interpersonal and communication skills, with the ability to develop rapport with referral partners, customers, training providers, employers, and participants.
• Approachable, adaptable, and supportive to the range of stakeholders involved in this programme.
• A positive, enthusiastic approach to problem solving, and a ‘can do’ attitude.
• Excellent organisational, administrative, and prioritisation skills, with the ability to work to deadlines, produce reports, and deliver on objectives.

Main Duties and Accountabilities

• Inducting, assessing, and onboarding participants, delivering high-quality information, advice, and guidance.
• Promoting and developing participants' mindsets, emotional intelligence, self-confidence, and self-esteem to help them succeed in the world of work.
• Preparing CVs, cover letters, and job/apprenticeship application forms with participants, and undertaking job searches using relevant web-based software and packages.
• Shortlisting, pre-selecting, and matching/submitting participants to vacancies or work experience opportunities generated by the Catch22 account management team, and preparing job packs on specific vacancies and opportunities.
• Introducing participants to a 'strength-based' recruitment approach, preparing them for interviews with employers, and arranging interviews where appropriate.
• Engaging and maintaining regular contact with participants to ensure they sustain their job or apprenticeship, and providing high-quality In-Work Support to help participants sustain their roles for at least six months.
• Supporting the delivery of Job Fairs, Workshops, and Seminars, both face-to-face and remotely, to prepare participants for entering the workforce.