Care Transition Coordinator - Home Health

LHC Group; Durham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Care Transition Coordinator to enhance patient transitions from facility discharge to post-acute care. This role involves executing sales strategies, collaborating with discharge planners, and educating the medical community about services. You will play a vital role in ensuring patients receive the best care possible while managing relationships with healthcare providers. Join a team that values diversity, equity, and inclusion, and be part of a mission dedicated to compassionate healthcare. If you're passionate about making a difference, this is the opportunity for you.

Benefits

Health benefits

Diversity and inclusion initiatives

Support for physical and emotional wellbeing

Qualifications

• Minimum one year of home health or hospital case management experience.
• Preferred: 1-3 years of medical marketing experience.

Responsibilities

• Achieve monthly production goals and manage expenses.
• Educate patients on home care services and follow-up appointments.
• Act as liaison among healthcare providers and patients.

Skills

Verbal and written communication skills

Organizational skills

Understanding of home health criteria

Computer skills

Presentation and negotiation skills

Self-motivation

Education

RN, LPN, SW, or PT licensure

Technical certification

Tools

Microsoft Outlook

Job description

Summary

We are hiring for a Care Transition Coordinator.

At Southern Home Health, part of LHC Group, we embrace a culture of caring, belonging, and trust, fostering meaningful connections with patients, families, staff, and communities. Join us to find a home for your career.

Role Overview

The Care Transitions Coordinator (CTC) is responsible for executing sales strategies to increase market share through account development and educating the medical community about our services, all within set budgets. The primary role is to facilitate seamless patient transitions from facility discharge to post-acute care at an LHC Group agency. The CTC will collaborate with discharge planners to verify home health orders and ensure agency capacity to meet patient needs.

Responsibilities

1. Achieve monthly personal production goals and admit budgets, managing expenses and projecting return on investment.
2. Implement weekly, monthly, and quarterly strategies to grow market share in assigned facilities.
3. Assess patient suitability for home care following Right of Choice policies.
4. Conduct face-to-face patient education about our agency and identify primary care physicians for follow-up.
5. Present patient needs to the agency’s Executive Director for approval and complete documentation in Home Care Home Base.
6. Coordinate transfer orders, ancillary services, and educate patients on home care/hospice services upon acceptance.
7. Ensure all patient needs identified by referral sources are documented and addressed.
8. Work with leadership to drive growth by aligning team efforts with community and patient needs.
9. Handle sales administration duties including expense entry, compliance, payroll, meetings, and communication.
10. Educate patients on the importance of follow-up appointments and medication management.
11. Act as liaison among healthcare providers, patients, and referral sources.
12. Follow up on patient transfers and provide feedback on readmissions or non-admissions.
13. Maintain patient confidentiality at all times.
14. Understand and articulate the features, benefits, and competitive advantages of LHC Group services, including Medicare guidelines.
15. Perform other assigned tasks as needed.

Education and Experience

Experience Requirements

• Minimum one year of home health or hospital case management experience.
• Preferred: 1-3 years of medical marketing experience.

License Requirements

• Current RN, LPN, SW, or PT licensure in the state of practice.
• RT or technical certification demonstrating clinical knowledge.
• Reliable transportation, valid driver’s license, and auto insurance.

Skill Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage priorities.
• Thorough understanding of home health criteria and coverage guidelines.
• Proficiency in computer skills, including Microsoft Outlook.
• Excellent presentation, negotiation, and relationship-building skills.
• Ability to work independently and self-motivate.

Company Overview

LHC Group is committed to diversity, equity, and inclusion and is an equal opportunity employer. We offer benefits supporting your physical and emotional wellbeing. Learn more: https://bit.ly/LHCGBenefits

Southern Home Health, part of LHC Group, is a leading provider of post-acute care, delivering high-quality, cost-effective services across home health, hospice, and community-based care. Our mission is to reach more patients and families with compassionate healthcare because It's all about helping people.