Care Team Supervisor

Home Instead; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join an award-winning care organisation as a Care Coordinator, where you will ensure high-quality service delivery and support both clients and Care Professionals. This role requires NVQ Level 3 in Health & Social Care and offers a chance to thrive in a collaborative team environment, making a significant impact on people's lives.

Benefits

Competitive salary and opportunities for progression

Supportive and friendly team environment

Chance to make a difference in people's lives

Qualifications

• Previous experience in the care sector needed.
• Supervisory experience with MAR charts is required.
• Full UK driving licence and access to a vehicle essential.

Responsibilities

• Schedule day-to-day care visits including short-notice changes.
• Conduct support visits and mentor Care Professionals.
• Maintain accurate records with Home Instead’s systems.

Skills

Communication

Relationship-building

Organisational skills

Adaptability

Confidentiality

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Office

Google Suite

Job description

Social network you want to login/join with:

To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.

Key Responsibilities

Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability

Conduct Care Professional support visits and ongoing competencies

Create, update, and audit client care plans and support with digital care planning

Handle client enquiries, consultations, and manage the care journey

Maintain accurate records using Home Instead’s systems and People Planner

Coordinate and conduct Care Professional and client introductions

Build and maintain positive relationships with clients, families, and healthcare professionals

Mentor and support Care Professionals

Maintain regular contact with both clients and Care Professionals

Participate in the on-call rota

Carry out client visits as required

Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities

Job Description

Job Purpose

To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.

Key Responsibilities

• Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability

• Conduct Care Professional support visits and ongoing competencies

• Create, update, and audit client care plans and support with digital care planning

• Handle client enquiries, consultations, and manage the care journey

• Maintain accurate records using Home Instead’s systems and People Planner

• Coordinate and conduct Care Professional and client introductions

• Build and maintain positive relationships with clients, families, and healthcare professionals

• Mentor and support Care Professionals

• Maintain regular contact with both clients and Care Professionals

• Participate in the on-call rota

• Carry out client visits as required

• Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities

Qualifications

Essential Criteria

• NVQ Level 3 in Health & Social Care or willingness to work towards it

• Previous experience in the care sector delivering a wide range of personal care services

• Supervisory experience working with MAR charts and medication administration

• Strong understanding of relevant health and social care legislation and regulations

• Excellent communication and relationship-building skills

• Confident using care management technology and supporting others in its use

• Strong IT skills including Microsoft Office or Google Suite, and virtual platforms

• Full UK driving licence and access to a vehicle

• Organised, adaptable, and committed to delivering exceptional service

• Ability to maintain confidentiality and adhere to current data protection standards

Additional Information

What We’re Looking For

We’re seeking someone who is:

• Driven to achieve results and maintain high quality

• Adaptable to change and responsive in a fast-paced environment

• Customer-focused and passionate about care

• A confident influencer and effective communicator

• A team player who thrives on collaboration

• Eager to learn and embody the values of Home Instead

Why Join Home Instead?

• Be part of an award-winning organisation known for quality care

• Work in a supportive and friendly team environment

• Competitive salary and opportunities for progression

• The chance to truly make a difference in the lives of others

Ready to take the next step in your care career? Apply today and help us continue delivering care that changes lives.