Care Team Leader (Field Supervisor)

Job Description

We have an exciting opportunity for a Care Team Leader to join our fantastic Care Team at Home Instead Down and Lisburn.

This role plays a vital part in ensuring that our clients receive the best in class, quality care whilst supporting the growth of our business. The role will be based between our office in Saintfield and in the community in the area we service. No two days are the same, so we need someone who is flexible, able to think on their feet, with a real passion to support people to live independently at home.

Duties will include:

• Support care consultations, service reviews, and completing client support plans.
• Conduct staff supervisions and client quality assessments.
• Create, update, and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
• Carry out client reviews and act on them accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team, liaising with schedulers to ensure the highest quality of personalized care is delivered.
• Maintain regular contact with clients and Care Professionals.
• Participate in on-call duties as required.
• Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy.
• Carry out any other duties necessary for the successful operation of the business.

Qualifications

Care Team Leaders come from various career backgrounds. You may have progressed from Care Professional to a Senior Care Professional and now be ready for a leadership role. Alternatively, you may have experience in another professional role within Health and Social Care and believe your transferable skills suit this position.

• A passion for delivering high-quality care to help clients live independently and happily in their own homes.
• A minimum of 12 months' experience working in a Health and Social Care environment with responsibility for managing a team.
• Good communication skills with the ability to build rapport quickly.
• Confidence in using care management technology, including supporting and training Care Professionals.
• Understanding of confidentiality and current legislation.
• Proficiency in IT systems, including Microsoft Office and virtual communication platforms, with the ability to learn new technologies.
• Full UK driving license and means of transport when required to visit clients.
• Organized and flexible to meet the needs of the business.

Additional Information

This is a full-time role, working Monday to Friday, 9:00 am to 5:00 pm, with flexibility to support on-call duties.

If you are passionate about caring and motivated to help us achieve our goals, we would love to hear from you.

This role is UK-based, and the right to work in the UK will need to be established during the recruitment process.

We encourage applications from all sections of the community as we aim to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an enhanced disclosure through Access NI.