Care Team Leader — Extra Care Scheme

PSR Solutions; Haywards Heath; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Permanent contract

Mon-Fri 8:30-5 schedule

Competitive salary

Job summary

PSR Solutions is seeking a Team Leader for an Extra Care Scheme in Haywards Heath. You will supervise the care team, conduct regular appraisals and training, and develop care and risk plans in line with CQC guidance.

Working Monday to Friday 8.30am–5pm with on-call duties, you will liaise with GPs and local authorities, monitor medication administration, and support service users to maintain high-quality care.

Qualifications

• Experience in Extra Care Scheme or Domiciliary Care in a supervisory role is essential.

Responsibilities

• Roster, template, and monitor care calls using their electronic care management system.
• Manage and develop the care team through regular supervision, appraisals, and training.
• Create, review, and update care and risk plans in line with service user needs and CQC best practice.
• Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed.
• Handle complaints, compliments, and quality-assurance tasks alongside the Branch Manager.
• Participate in the on-call rota to support service users and staff outside core hours.
• Audit and review medication administration records to ensure full compliance with CQC regulations and company policy.
• Use their electronic medication management (ECM) system to monitor administration and log discrepancies.
• Deliver training and guidance to staff on medication policies, safe handling, and documentation.
• Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections.
• Report non-compliance, help design corrective action plans, and maintain detailed audit records.

Skills

Supervisory experience

Team leadership

Care planning

Training and development

On-call duties

Job description

PSR Solutions is seeking a Team Leader for an Extra Care Scheme in Haywards Heath. You will supervise the care team, conduct regular appraisals and training, and develop care and risk plans in line with CQC guidance.

Working Monday to Friday 8.30am–5pm with on-call duties, you will liaise with GPs and local authorities, monitor medication administration, and support service users to maintain high-quality care.