Care Support Worker (Live-in) – CDA Life

Cambridgeshire Deaf Association; Peterborough; On-site; GBP 21,000 - 24,000; Full time

Job summary

Cambridgeshire Deaf Association in Peterborough is seeking a dedicated care support worker to provide high quality, person-centred 1:1 care to CDA Life clients across a range of settings. You will follow care plans, carry out tasks like personal care, domestic duties, accompany service users to activities, and liaise with the management team.

This role requires experience with deaf culture, fluent BSL, and flexibility to work evenings and weekends.

Qualifications

• Experience of working with deaf people
• Experience of working with people with disabilities or health needs
• Knowledge of deaf culture
• BSL level 2 or higher
• Ability to record reports for service users on a digital system
• Full driving licence is essential
• Ability to follow care plans and assess risks
• Professional image when dealing with professionals and family members
• Willing to work evenings and weekends

Responsibilities

• Provide quality personal care and social inclusion support to service users
• Travel to local events to create positive experiences for service users
• Build relationships with service users and their families
• Follow care plans and risk assessments and contribute to plan development
• Deliver personalised, dignified and respectful care
• Assist with daily living tasks including bills, cooking, personal care and hygiene
• Facilitate access to local communities and services
• Support service users in work, leisure and education activities
• Maintain confidentiality and accurate records
• Communicate needs to management and adapt communication methods as required

Skills

BSL level 2 or higher

Deaf culture knowledge

Report writing in digital system

Follow care plans and risk assessments

Evenings and weekends availability

Full driving licence

Job description

Overview

To provide high quality, person-centred 1:1 care and support to clients of CDA Life in order to meet the objectives in clients’ support and care plans.

Person specification

• Experience of working with deaf people
• Experience of working with people who have a physical disability, learning difficulty/disability, health needs or dual sensory loss
• Knowledge of deaf culture
• High level of British Sign Language (at least BSL Level 2 or native)
• Ability to record reports of working with service users on a digital system
• Full driving licence (essential)
• Ability to follow care and support plans
• Ability to identify risks and follow appropriate procedures
• Professional image when dealing with other professionals and family members
• Ability to represent CDA at service user related meetings
• Willing and able to work evenings and weekends

Job Description

• Provide quality personal care and social inclusion support to service users of CDA in a diverse range of settings
• Travel to events in the local area that will provide a positive experience for the service user
• Build a good working relationship with the service user and their friends and families, as appropriate
• Follow care support plans and risk assessments, and support the development of these plans to include the service user’s wishes and feelings if requested
• Deliver specifically and appropriately personalised care to service users in a dignified and respectful way
• Support service users to complete everyday living tasks including the payment of bills, cooking, personal care, managing personal hygiene, managing correspondence and developing hobbies and interests
• Facilitate access to local communities, facilities, services, information and opportunities
• Assist service users to fulfil activities of daily living, e.g. working, leisure and education
• Respect service user confidentiality and discretion at all times
• Liaise with the management team regarding service users’ current and emerging support and care needs and achievements
• Adapt communication methods to meet the service user’s requirements and ensure they have access to information at all times
• Keep accurate records, including logging in and out of shifts and individual records, and carry out all the essential administrative tasks relevant to the post
• Raise concerns in a timely manner and liaise with the management team when necessary

Responsibilities

To provide a service of care to service users to enable them to lead as independent a lifestyle as possible. This will involve a programme of personal care and household management that is personalised for each service user in the form of a care plan, and will at all times observe and respect the service user’s dignity, privacy and independence as far as practical. Care duties include assisting with:
Personal care – dressing and undressing; washing, bathing, showering, shaving, grooming and cleaning teeth; hair care; toileting and all aspects of personal hygiene; continence management; prevention and care of pressure sores (under appropriate nursing supervision); getting in and out of bed; use of aids to daily living and rehabilitation aids; rehabilitation exercises as prescribed by healthcare professionals.
Healthcare – assisting the service user to take prescribed medication and attend medical appointments when needed.
Dietary care – preparing snacks and meals according to the service user’s likes and dislikes; assisting with feeding as required.
Domestic and household services – general cleaning, bed-making, clearing rubbish, laundry and ironing, fuel management, shopping and help with budgeting, light gardening (by prior agreement at the care plan stage), and maintaining care equipment to the highest standard.
Personal services – assistance with personal finances including paying bills, personal planning (birthdays, anniversaries etc.) and democratic rights (voting cards etc.).
You will also be expected to: conform to all CDA policies and procedures; take part in induction training and regular in-service training as directed by the Registered Manager; maintain accurate, concise and timely records of service user medication, care logs, concerns and mileage claims; attend staff, team and quality management review meetings; take part in reviews of service users’ care plans; and work with team members to communicate service user needs and any changes that may occur.

Closing date: Tuesday 29 September 2026.