Care Scheduler - 435572

Alltogether Care Services; Clydebank; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dedicated health and social care provider in Clydebank is seeking a Scheduler to coordinate home support workers' schedules. The ideal candidate will exhibit excellent interpersonal skills, have experience in service delivery, and proficiency with scheduling software. This dynamic role requires responsiveness to changes and strong organizational ability. Training opportunities and competitive pay rates are offered.

Benefits

Training and Development opportunities

Paid In-House Training

Paid Holidays/Government Pension

Qualifications

• Experience in a home care environment is essential.
• Good interpersonal and influencing skills under pressure.
• Proficient with ACCESS software and strong Word/Excel skills.

Responsibilities

• Organise rotas and staffing requirements for home support workers.
• Develop excellent relationships with service users and staff.
• Provide out-of-hours on-call assistance on a rotational basis.

Job description

At Alltogether Care Services, we are dedicated to providing exceptional health and social care for adults aged 16 and above. Proudly recognised with outstanding grades from the Care Inspectorate, we are passionate about making a meaningful difference in the lives of those we support.

Our care focuses on individuals who are frail elderly, living with dementia or age-related conditions, as well as adults with life-limiting illnesses, physical disabilities, sensory impairments, or learning disabilities. We go beyond basic care by fostering companionship and empowering individuals to stay connected to their communities, supporting outside activities including attending college, that encourage independence, fun and active participation in the world around them.

From assistance with daily tasks like washing, dressing, oral hygiene, and medication management to providing domestic support and encouraging personal growth, we tailor our services to meet each Service User's unique needs and aspirations. At Alltogether Care Services, we don't just provide care, we help individuals live life to the fullest, with dignity, independence, and joy!

Job Description

The Scheduler is responsible for the allocation of Home Support Worker's working hours whilst ensuring our robust quality standards are met. You will need to have significant experience in a home care environment where you are responsible for ensuring that everything happens at the exact time leading to complete customer satisfaction. You will be expected to:

Organise all rotas and staffing requirements

Ensure all staff and service users are aware of working schedules at all times

Be responsive to changes in the schedule and liaise with relevant team members

Undertake any support or admin duties as required

You will be expected to coordinate home support workers schedules and give general support to the office team in order to provide the highest quality service to our service users. You will need to be able to develop excellent relationships with both service users and home support workers, creating service user schedules and records and supporting the Care Team by working with families, professionals and other home support workers to achieve the very best outcomes. You will:

Be able to hit the ground running whilst being keen to learn and adapt to new systems/technologies.

Have sound knowledge and understanding of ACCESS software systems. Our People Planner system is bespoke and assists us to allocate and coordinate all service users visits to ensure continuity for both service users and home support workers.

Be adept in organising operations and ensuring 100% delivery against expectation, in our case ensuring our home support workers turn up, on time, every time without fail.

Be able to adapt quickly to emergencies and/or other unforeseen circumstances ensuring all visits always take place

Provide timely response to service user requests and ensure they are constantly updated with new and changing information

Be knowledgeable of the local area/s

Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all home support workers ensuring that they are always fully supported and completely engaged with the office and our service users, providing the very best service.

Provide out of hours "on call" assistance on a rotational basis

Work directly with the office management team to develop business and support the team.

Support delivery of personal / care calls in times of needs which may include out of hours

Essential Skills and Experience you will need to carry out the role:

You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment

You will have experience in delivering or managing /coordinating service delivery through utilising scheduling technologies whilst having exceptional organisational skills; are a multi-tasker and able to communicative both written and verbally.

High levels of computer literacy using bespoke software systems backed up with strong Word and Excel skills

A confident, 'can do' attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment

A professional telephone manner; a smiling personality and empathy for others

An outstanding eye for detail and a 'right first time' attitude

The ability to multi-task and prioritise conflicting deadlines effectively.

To have pride in your work; the want to work 'above and beyond' and have high standards of commitment and achievement as well as a continuous desire for improvement, both personally and organisationally.

Why work for us? Person Specification

Training and Development opportunities for your continuous personal development

Fast paced, dynamic company with a vision of expansion and growth

An Equal Opportunities Employer

An Employer that has Pride and Passion in the People they employ and support

A "Real Living Wage" Employer

A truly rewarding career within an organisation who value their dedicated staff

Competitive Pay Rates

Full Induction Training

Paid In-House Training once employed

Paid Holidays/Government Pension