Care Relations Manager

Salveo Care; Aylesbury; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Training & development

Employee Assistance Programme

Blue Light Card discounts

Cycle to Work Scheme

Wellness initiatives

Team celebrations & events

Flexible working

Job summary

Salveo Care is preparing to open Wendover Manor, a new wellness-led care home in Wendover, and seeks a Care Relations Manager to guide families from first enquiry to admission. The role involves building trusted relationships with residents, families, and local professionals, and collaborating with the team to drive occupancy through community engagement.

The successful candidate will be a warm, proactive communicator with CRM experience and a strong commercial focus, contributing to ongoing

Qualifications

• Natural relationship-builder with empathy and warmth.
• Experience in care home sales, admissions, care relations, business development, or related roles.
• Comfortable using CRM systems and maintaining accurate records.

Responsibilities

• Build strong relationships with prospective residents and families from initial enquiry through admission.
• Develop referral pathways by engaging local healthcare professionals and community organisations.
• Collaborate with management and marketing to support events and community engagement.

Skills

Relationship building

CRM experience

Customer focus

Commercial awareness

Tools

CRM software

Job description

Help us redefine what ageing can look like.

At Salveo Care, we believe ageing is about living. We’re a family-owned care provider passionate about creating homes where people can remain active, independent, connected and living with purpose.

This is an incredibly exciting time to join us as we prepare to open Wendover Manor, our brand-new, purpose-built and wellness-led care home in Wendover.

We’re looking for a Care Relations Manager to help introduce Wendover Manor to the community, build strong local and professional relationships, and support our first residents and families from initial enquiry through to admission.

About the Role

Choosing a care home can be a big and emotional decision. You’ll be the person who makes that journey feel easier. From the first phone call or viewing through to moving day, you’ll build genuine relationships with prospective residents and families, making sure they feel informed, reassured and supported throughout.

You’ll also play an important role in growing Wendover Manor - building relationships with local healthcare professionals, hospitals, community organisations and other stakeholders, developing referral pathways and ensuring our new home becomes a trusted part of the local community.

You’ll work closely with our management team, directors, and our marketing team to support events, campaigns and community engagement.

Starting salary of £40,000 per annum, plus a competitive performance-related bonus scheme with the opportunity to significantly increase your overall earnings.

WHO WE’R LOOKING FOR

We’re looking for a natural relationship-builder. Someone warm, confident and compassionate, but also proactive and commercially aware.

You’ll ideally have experience within care home sales, admissions, care relations, business development or a similar relationship-focused role, with the confidence to manage enquiries, conduct viewings, build professional networks and represent Salveo Care in the community.

You’ll be organised, comfortable using CRM systems and understand the importance of following up and nurturing relationships. Most importantly, you’ll have the emotional intelligence to support families sensitively while never losing sight of the importance of occupancy.

WHY SALVEO CARE?

We know there are lots of care providers you could work for. What makes us different isn't just our beautiful home or our exciting plans - it's our people and our purpose.

At Salveo Care, we're committed to creating a future where ageing is about living. We challenge ourselves to continually improve, not because we have to, but because it's the right thing to do for our residents, their families and each other.

When you join Salveo Care, you'll become part of a supportive, values-driven team that genuinely cares about helping people grow. You’ll also benefit from ongoing training and development, Employee Assistance Programme, Blue Light Card discounts, Cycle to Work Scheme, wellness initiatives and regular team celebrations and social events.

If you’re a people-person who loves building relationships, connecting with communities and making a real difference to families, we’d love to hear from you.

About the Company

Salveo Care specializes in delivering person-centered care to individuals with complex health conditions. With a dedicated team, the company provides tailored support to enhance quality of life, focusing on dignity, respect, and compassionate care.

Company Culture

At Salveo Care, our culture is built on compassion, collaboration, and respect. We create a nurturing environment for both staff and clients, ensuring that everyone feels valued and supported. Continuous learning and development are key aspects of our approach, allowing our team to grow professionally while delivering exceptional care. We prioritize teamwork and open communication to maintain a positive and inclusive workplace.

Company Benefits

• ongoing training and development
• Employee Assistance Programme
• Blue Light Card discounts
• Cycle to Work Scheme
• wellness initiatives
• regular team celebrations and social events
• flexible working arrangements

Salary

Starting from £40,000.00 per year