Care Quality Manager

Avanti Homecare Limited; Waingroves; On-site; GBP 30,000 - 35,000; Full time

Job summary

A family-run domiciliary care company in Ripley is seeking a Care Quality Manager to ensure exceptional care services. You will oversee quality checks, support a team of carers, and conduct assessments. Ideal candidates will have at least 3 years of care experience and 1 year in management, alongside a Level 3 Diploma in Health and Social Care. This full-time position offers a competitive salary with clear career progression opportunities.

Benefits

Supportive environment

Career progression opportunities

Ongoing professional development

Friendly team atmosphere

Competitive salary

Annual pay reviews

Free on-site parking

Qualifications

• At least 3 years direct hands-on care experience in health or social care.
• 1 year in a management position.
• Ambition to complete Level 5 qualification.

Responsibilities

• Carry out carer observations and client wellbeing checks monthly.
• Support carers with feedback and training.
• Ensure care plans are accurate.
• Conduct client and risk assessments.
• Liaise with health and social care professionals.

Skills

Direct hands-on care experience

Management experience

Constructive conversations and feedback

Observations and assessments

Organisational skills

Communication skills

IT and record-keeping skills

Full UK driving licence

Education

A Level 3 Diploma in Health and Social Care

Job description

Care Quality Manager

Department: Management

Employment Type: Full Time

Location: Ripley

Reporting To: Registered Manager

Compensation: £30,000 / year

Overview

Avanti Homecare, established in 2018, is a multi-award-winning, family-run domiciliary care company committed to providing exceptional at-home care services in Derbyshire and Nottinghamshire. With offices in Ilkeston, Ripley, and Long Eaton, we have been supporting our local communities for over six years. Our team is the heart of our success, and we are committed to fostering an environment where employees feel valued, supported, and empowered.

The role

As a Care Quality Manager (CQM), you’ll play a key role in ensuring our clients receive outstanding, consistent care. You’ll work closely with the Registered Manager to maintain care quality across the service - supporting carers, leading by example, and ensuring we meet (and exceed) our standards every day.

This is a field-based management role that combines community quality checks with team development and client engagement. It’s ideal for someone with strong care experience who’s ready to take the next step in management.

Key Responsibilities

• Carrying out carer observations and client wellbeing checks every month.
• Supporting carers through feedback, coaching, and additional training where needed.
• Ensuring care plans and documentation are accurate and up to date.
• Conducting client assessments and risk assessments.
• Share on-call duties with the office management team on a 4-week rolling basis, including evenings and weekends (the role includes on-call duties, which are reflected in the overall salary package).
• Liaising with health and social care professionals to find the best solution for our clients.
• Managing and uplifting team morale.
• Supporting with client complaints and investigations.
• Covering care calls and client introductions when required.

Qualifications

• At least 3 years’ experience direct hands-on care experience supporting individuals in a health or social care setting.
• At least 1 year in a management position.
• Experience having constructive conversations and providing feedback.
• Experience conducting observations and assessments in the field.
• A Level 3 Diploma in Health and Social Care (or working towards it).
• Strong organisational and communication skills.
• Confident IT and record-keeping skills.
• A full UK driving licence and access to your own car.
• Ambition to complete your Level 5 qualification and progress to Deputy Manager in the future.

Benefits

• Supportive, values-driven environment.
• Clear career progression opportunities.
• Ongoing professional development and training.
• Be part of a friendly, close-knit team that genuinely cares.
• Competitive salary
• Annual pay reviews to keep salaries in line with inflation
• Free on-site parking

How to apply

Please send your CV and a cover letter explaining why you’d be a great fit for the Care Quality Manager role at Avanti Homecare. Please note: We love AI (we use it too!) - but your cover letter is your chance to tell us about you. Please write it in your own voice so we can get to know the real person behind the application.