Care Plan Manager

Crystal Care Collection; Garforth; Ibrido; GBP 40.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Hybrid working opportunities

Ongoing training and development

Supportive Care & Quality Team

Descrizione del lavoro

Crystal Care Collection Limited is seeking a Quality & Care Planning Specialist to work across multiple homes. You will guide care teams, oversee electronic PCS care planning, and drive improvements in documentation and regulatory compliance.

The role is hybrid with regular travel across the South of England, offering a 40-hour week (Mon-Fri, 9:00am-5:00pm) and a salary of £40,000–£45,000 per annum. Training and professional development are provided to support quality care outcomes.

Competenze

• At least two years in a care management role, ideally in a care home.
• Experience of regulatory compliance and quality assurance.
• Excellent knowledge of person-centred care planning and documentation.
• Strong analytical skills to identify trends and drive improvements.
• Highly organized with exceptional attention to detail and communication.

Mansioni

• Ensure care plans are robust, personalised and reviewed regularly.
• Oversee electronic care planning process for accuracy and compliance.
• Audit care plans and documentation to identify trends and improvements.
• Provide guidance on record keeping and care planning terminology.
• Produce quality and compliance reports for senior leadership.
• Lead improvement actions where non-compliance is found.
• Deliver PCS training to new and existing team members.
• Coach new Care Managers in care planning and PCS governance.
• Promote best practice and regulatory alignment with company standards.

Conoscenze

Care planning

Regulatory compliance

Auditing

Training & coaching

Communication

Travel readiness

Strumenti

PCS software

Descrizione del lavoro

Reporting to the Regional Quality Manager, you'll work closely with General Managers and Care Managers to ensure care plans are accurate, person-centred and fully compliant with regulatory requirements.

You'll provide expert guidance, deliver training, conduct audits and support homes to continuously improve documentation and care planning standards, helping to ensure every resident receives the highest quality of care.

This is a hybrid role with regular travel across the South of England.

Key Responsibilities

• Support General Managers and Care Managers to ensure care plans are robust, personalised and regularly reviewed.
• Coordinate and oversee the electronic care planning process, ensuring records are accurate, compliant and up to date.
• Audit care plans and documentation, identifying trends and opportunities for improvement.
• Provide guidance to care teams on effective record keeping and appropriate care planning terminology.
• Produce quality and compliance reports for senior leadership, highlighting risks and recommending improvements.
• Support homes where non-compliance or quality concerns have been identified, implementing action plans to drive improvement.
• Deliver bespoke care planning and Person Centred Software (PCS) training to new and existing team members.
• Coach and support new Care Managers in their responsibilities for care planning and PCS governance.
• Promote best practice and ensure care planning aligns with regulatory requirements and company standards.

Requirements

• Has at least two years' experience in a care management role, ideally within a care home environment.
• Has experience of regulatory compliance and quality assurance.
• Possesses excellent knowledge of person-centred care planning and documentation.
• Has strong analytical skills with the ability to identify trends and implement improvements.
• Is highly organised with exceptional attention to detail.
• Has excellent communication and coaching skills.
• Is compassionate, proactive and committed to improving resident outcomes.
• Holds a full UK driving licence and is willing to travel across the South of England.

Desirable

• Experience using Person Centred Software (PCS) or similar electronic care planning systems.
• Experience delivering training and supporting quality improvement initiatives across multiple sites.

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and outstanding places to work. We believe that high-quality care starts with high-quality care planning, ensuring every resident receives personalised, safe and effective support.

Monday - Friday

9:00am - 5:00pm

40 hours per week

Hybrid working with regular travel across the South of England and flexibility to meet operational needs.

Salary

£40,000 - £45,000 per annum

What We Offer

• Competitive salary
• Hybrid working opportunities
• Ongoing training and professional development
• A supportive and collaborative Care & Quality Team
• The opportunity to make a meaningful impact across multiple homes
• Career progression within a growing organisation
• A rewarding role focused on improving care quality and resident outcomes

Join Our Team

If you're passionate about person-centred care, have an eye for detail and want to help shape the quality of care delivered across multiple homes, we'd love to hear from you.

Your expertise will support our teams to deliver exceptional care, ensure regulatory compliance and improve the lives of the residents we care for every day.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.