Care Operations Administrator - Acocks Green, £26,000 Per Annum

TN United Kingdom; Birmingham; Hybrid; GBP 26,000; Full time

Job summary

Join a forward-thinking company as a Care Operations Administrator, where you will play a crucial role in enhancing the lives of individuals with complex needs. This dynamic position involves managing vital referral communications, supporting onboarding, and ensuring data accuracy within a collaborative and supportive environment. With flexible working options and a commitment to continuous development, this role offers a meaningful impact in a values-led team dedicated to improving lives. If you are detail-oriented and passionate about making a difference, this opportunity is for you.

Benefits

Flexible Working Options

Continuous Development Opportunities

Supportive Culture

Values-Led Team

Qualifications

• Detail-focused administrator with strong organisation skills.
• Excellent written and verbal communication skills.
• Tech-savvy and comfortable with spreadsheets and databases.

Responsibilities

• Manage referral portals and maintain accurate trackers.
• Coordinate internal meetings and assist with onboarding.
• Provide support with data entry and compliance tasks.

Skills

Organisation Skills

Communication Skills

Data Entry

Tech Savvy

Time Management

Education

Previous Admin Experience

Tools

Spreadsheets

Databases

Cloud-Based Systems

Job description

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Care Operations Administrator - Acocks Green, £26,000 Per Annum, Birmingham

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Client:

Midway Care

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8c6d0436b221

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Description

This isn’t your average admin job — it’s a chance to be at the heart of a fast-paced, impactful care environment.

As our Care Operations Administrator, you’ll be the engine behind our operational and business development functions. From managing vital referral communications and trackers to supporting onboarding, meetings, and data accuracy, you’ll play a key role in keeping everything on track — and improving how we do it.

You’ll work with passionate colleagues across services and departments to help deliver high-quality support to people with complex mental health needs and learning disabilities.

About The Role

Key Responsibilities

Monitor and manage referral portals, BD and Ops inboxes

Maintain accurate trackers, service descriptors, and vacancy lists

Coordinate internal meetings, rotas, and support documentation

Assist with onboarding new starters, ID badges, and compliance tasks

Upload, file, archive and support the upkeep of internal systems

Communicate with commissioners, social workers, and care teams

Provide day-to-day support with data entry, scheduling, IT tickets, and minute-taking

Contribute to cyclical tasks like KPI reporting, H&S checks, and training support

What We’re Looking For

A confident, detail-focused administrator with strong organisation skills

Comfortable juggling tasks, meeting deadlines, and working independently

Excellent communication skills – written and verbal – with a proactive mindset

Previous admin experience (ideally in care, health, or business operations)

Tech-savvy: confident using spreadsheets, databases, and cloud-based systems

Familiarity with social care environments and referral processes is a plus

Why Join Us?

Be part of a values-led team improving lives across our supported living and residential services

Varied role with meaningful daily impact and continuous development opportunities

Flexible working options (hybrid model)

Supportive culture where ideas and improvements are welcomed

Apply now and be part of something bigger.

Skills Needed

About The Company

Midway Care Group is a specialist provider of care for individuals with learning disabilities, autism, and mental health challenges. Focused on person-centered care, the company creates environments that empower individuals to lead fulfilling and independent lives. With a passionate team and a dedication to continuous improvement, Midway Care Group has established itself as a trusted provider in the community.

Company Culture

At Midway Care Group, our culture is driven by empathy, respect, and a commitment to personal growth. We believe in fostering a collaborative and supportive environment where both our staff and the individuals we care for can thrive. Continuous learning, teamwork, and open communication are at the heart of everything we do, ensuring that everyone feels valued and empowered to make a difference in people’s lives.