Care Navigator (Urgent Care- Out of Hours)

Nimbuscare Ltd; York; On-site; GBP 60,000 - 80,000; Full time

Job summary

A not-for-profit healthcare organization in York is seeking a Care Navigator to support clinical teams in delivering urgent care services. The role involves managing patient queues, providing excellent customer care, and coordinating with healthcare professionals. Candidates should demonstrate empathy, a patient-centric approach, and the ability to work under pressure. This position offers a flexible work environment and opportunities for personal development.

Benefits

Access to NHS Pension Scheme

Flexible working environment

Health service discounts

24/7 employee assistance programme

Mental Health First Aiders support

Qualifications

• Excellent customer care with empathy and patience.
• Ability to manage tasks accurately under pressure.

Responsibilities

• Manage the patient queue in SystmOne effectively.
• Provide support for patient referrals and coordinate care.
• Work with healthcare professionals in various settings.

Job description

Overview

Nimbuscares Care Navigator role offers meaningful work supporting clinical teams in delivering urgent care during evenings, nights, and weekends.

Responsibilities

• Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.
• Provide excellent customer care, demonstrating empathy, patience and a holistic approach to client/patient care.
• Action calls received from Healthcare Professionals.
• Support the clinical team with onward referrals where appropriate.
• Coordinate patients who need to be seen face to face and where appropriate home visits.
• Develop knowledge of local services and providers and understand how to access these services.
• Work to high standards of accuracy under pressure.
• Provide excellent customer service with the ability to listen and empathise.
• Work with a team of experienced health professionals, and under own initiative.
• Accurately follow workplace policies and procedures.

Organisational context

Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint. We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust. We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality. We are part of the system, and we are here to stay. Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences. As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview. Please note Nimbuscare is unable to provide any advice about visas.

Benefits

• Work in a flexible, supportive environment with opportunities for personal development
• Access to the NHS Pension Scheme
• Access to Blue Light Card and Health Service Discounts
• Care First Zest 24/7 Confidential Employee Assistance Programme
• Access to a team of trained Mental Health First Aiders

Our Vision for Urgent Care

At Nimbuscare, we put patients first. Our vision is to make urgent care simple, seamless and safe - so people get the help they need, when and where they need it. For Our Patients - We are developing an urgent care service across York and North Yorkshire that works 24/7. Through General Practice, NHS 111, UTC, or a home visit - care will be joined-up, responsive to the needs of patients, and closer to home. No more confusion. For Our People - We support our teams to thrive. With consistent staffing, urgent care training, and strong teamwork, we\'ll help you deliver safe, compassionate care every time. For Our System - We work as one. With our partners, we are moving care out of hospital and into the community. Our shared goal: fewer delays, better outcomes, and care that works for patients.

Role context

The postholder will support the smooth and efficient running of the GP Out of Hours service, in providing operational shift support to our clinical teams working in our centres face to face or remotely as part of our Clinical Assessment Service (CAS).