Care Navigator Supervisor

NHS; Ipswich; On-site; GBP 25,000 - 30,000; Part time

Job summary

A public health institution in Ipswich is looking for an enthusiastic care navigation supervisor to support the reception team. This part-time role (20.25 hours/week) requires excellent interpersonal skills and provides leadership to the care navigator team. Key responsibilities include managing queries, training new staff, and ensuring adherence to procedures. The ideal candidate should demonstrate flexibility and strong communication skills. Competitive salary and benefits included.

Benefits

Competitive salary

NHS pension scheme

Qualifications

• Ability to work calmly and professionally as part of a team.
• Excellent command of written and spoken English.

Responsibilities

• Provide leadership to the care navigator/reception team.
• Manage the reception rota and assist with complaints.
• Support induction and training of new employees.

Skills

Interpersonal skills

Flexibility

Time management

Attention to detail

Telephone manner

Job description

We are seeking to recruit an enthusiastic and flexible care navigation supervisor, with excellent interpersonal skills, to join our fantastic teams at Derby Road and Pinewood Surgeries in Ipswich. The vacancy is offered on a part-time basis for 20.25 hours a week. The days and hours are as follows, however, this may be negotiable for the right candidate; Thursday 8:00-18:30 and Friday 7:45-18.30.

Flexibility is crucial to accommodate training, holidays and occasional sickness. To be considered for this position, you should be able to work calmly and professionally as part of a team, with the ability to multi-task.

We plan to hold interviews w/c 3rd November 2025.

Main duties of the job

• Provide leadership to the care navigator/reception team.
• Deal with any escalated queries and requests from patients or team.
• Ensure scanning and filling is up to date.
• Assist the practice manager with any complaints.
• Manage the reception rota arranging cover for absences.
• Support the induction and training of new employees.
• Carry out start and end of day procedures, ensure team follow procedures.

About us

Derby Road Surgery supports in excess of 19,000 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and on developing and nurturing staff in order to deliver excellent standards of patient care. We are part of Suffolk Primary Care, which is a group of GP practices delivering patient care across Suffolk.

We use SystmOne and askmyGP to facilitate effective and efficient ways of working.

We offer a competitive salary along with other employee benefits, and the opportunity to join the NHS pension scheme.

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

• Flexibility.
• Range of transferable skills.
• A strong command of written and spoken English.
• Excellent telephone manner essential.
• Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.