Care Navigator/ Receptionist (fixed term)

Park Medical Practice; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community healthcare provider in East Midlands is seeking a Care Navigator/Receptionist for a 12-month fixed-term contract. This role involves answering and directing patient calls, managing appointments, and ensuring data accuracy. Candidates should have excellent communication skills, both verbal and written, and be able to work under pressure in a busy medical environment.

Qualifications

• Candidates must have an excellent telephone manner.
• Ability to use a computer system competently.
• Must be able to demonstrate empathy and patience.

Responsibilities

• Answer and signpost a large volume of calls.
• Direct patients to relevant services.
• Book appointments and give out test results.

Skills

Excellent telephone manner

Ability to use a computer system (System One)

Ability to work as part of a team

Excellent customer care

Flexible working approach

Remain calm under pressure

Job description

Care Navigator/ Receptionist (fixed term)

This is initially a 12 month fixed term contract.

We are looking for caring communicators who are ableto answer a large volume of calls whilst ensuring data is recorded accurately. Youwill direct patients appropriately to the most relevant service. We are lookingfor candidates who have the ability to communicate effectively verbally and viaemail with a wide range of patients and service providers.

Main duties of the job

To be ableto answer & signpost a large volume of calls, directing patientsappropriately to the most relevant services

Be able towork under pressure

Duties willinclude:

Signposting patients & booking appointments

Giving out results following practice guidelines

Contacting other providers

Arranging home visits

Processing prescription requests

Registering new or temporary patients

Preparing consulting rooms prior to surgery& tidying rooms after surgery

Chaperone doctors/nurses as requested

Opening/closing of surgery

About us

We are alarge medical practice with 4 sites in Chaddesden, Oakwood, Borrowash &university of Derby.

We Pride ourselves in providing quality careto all our patients

Job responsibilities

Park Medical Practice- Care Navigator/ Receptionist

Reports to: Patient Services Manager

Part Time/Full Time working between the hours of 7.45-6.30pm

JOB SUMMARY:

The role of reception/call handler, beingthe first port of call, is to ensure all incoming calls or face to faceappointments are received and responded on a timely manner.

To be able to signpost patientsto the appropriate clinician or service.

Assist patients in using the online triage system.

KEY RESPONSIBILITIES:

To be able to direct patients appropriatelyto relevant services

To have excellent communication skills,with the ability to communicate in writing electronically and verbally with awide range of providers and users of services, including patients; carers;voluntary; social; primary and secondary care providers.

To have excellent IT skills

To understand the importance ofconfidentiality

To respond appropriately in emergencysituations

To report any incidents that mightcompromise health & safety for self, other staff or patients

Telephone Duties:

Sign posting patients to the mostappropriate service

Booking appointments

Giving out test results following practiceguidelines

Contacting other providers

Arranging home visits

Processing emails/prescription requests

General Reception Duties:

Registering new patients and temporaryvisitors

Handing out reports/prescriptions/patientinformation

Preparing consulting rooms prior to surgeryand tidying rooms after surgery

Health & safety awareness (e.g.handling samples)

Chaperone doctors/nurses as requested

Inputting and extracting information fromthe computer system

Collecting and receipting payments for non-NHSservices

Opening/closing of surgery

Assisting with clinics as and when needed

Attend performance & development review

Attend training as deemed necessary

LEARNING AND DEVELOPMENT:

You will have an individual induction & training with regular reviews.

To take part in annual appraisal, developing a personal development plan,from which training needs will be identified and training undertaken

EQUALITY AND DIVERSITY:

The post holders must cooperate with all policies and procedures designedto ensure equality of employment. Co-workers, patients and visitors must betreated equally irrespective of gender, ethnic origin, age, disability, sexualorientation, religion etc. The post holders should respect patientconfidentiality at all times and not divulge patient information unlesssanctioned by the requirements of the role.

Due to the nature of this work, this post is exempt from the provisions ofSection 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order1995. Applicants for posts are not entitled to withhold information aboutconvictions which for other purposes are spent under the provisions of the Actand in the event of employment, any failure to disclose such convictions couldresult in disciplinary action or dismissal by the Practice. Any informationgiven will be completely confidential and will be considered only in relationto an applicant of a position to which the order applies.

JOB DESCRIPTION AGREEMENT:

This job description is intended to provide an outline of keyresponsibilites only. There may be other duties required of the post holdercommensurate with the position. All members of staff should be prepared to workflexibly across all sites and must be prepared to cover their colleaguesannual leave/sickness.

Person Specification

Qualifications

• Excellent telephone manner
• Able to use a computer system (System One)
• Ability to work as part of a team
• Excellent customer care demonstrating empathy and patience
• Flexible working approach
• Remain calm under pressure

Experience

• Excellent telephone manner
• Able to use a computer system (System One)
• Ability to work as part of a team
• Excellent customer care demonstrating empathy and patience
• Flexible working approach
• Remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.