Care Navigator / Receptionist

Integrated Care System; Gloucester; On-site; GBP 10,000 - 17,000; Part time

Job summary

A healthcare organization in Gloucester is seeking a part-time Receptionist / Care Navigator. The role involves providing customer service to patients, managing appointment systems, and performing administrative tasks. Ideal candidates should have GCSE in English and Math, strong communication skills, and experience in a medical setting. Flexibility in hours is required, including availability all day Friday.

Qualifications

• Good general education with touch on GCSE English and Mathematics.
• Experience working in a medical reception environment.
• Ability to handle confidential and sensitive information.

Responsibilities

• Provide front of house customer service to stakeholders.
• Maintain and monitor the practice appointment system.
• Direct patients to appropriate healthcare professionals.

Skills

Communication Skills

Team Player

Confidentiality

Problem-Solving

IT Skills

Education

GCSE English and Mathematics or equivalent

Tools

Systm1 system

Job description

To provide front of house customer service to all stakeholders with a positive and professional image at all times. This will include directing patients to the appropriate healthcare professional, booking appointments, and answering queries. Day-to-day administration duties should be dealt with effectively and efficiently in line with the practice's policies and protocols.

This role will cover all aspects of reception, including some administrative duties.

Main duties of the job

• Maintaining and monitoring the practice appointment system.
• Processing personal and telephone requests for appointments, visits, and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
• Navigation of patients to the correct healthcare professional.
• Distributing incoming post/mail, email, and online enquiries through our website.
• Taking messages and passing on information.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information according to practice procedures.
• Actioning administration tasks professionally and promptly.
• Registering new patients with accurate data entry.
• Forwarding clinical correspondence to the appropriate staff member.
• Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy.
• Keeping the reception area, noticeboards, and leaflet dispensers tidy, up-to-date, and free from obstructions and clutter.
• Undertaking formal or informal training as dictated by the business.
• Performing any other tasks as directed by the management team.

About us

We are seeking a Receptionist / Care Navigator who shares our ethos of respect, quality, community, and teamwork.

You will be welcomed into a loyal team working with dedicated, supportive, and friendly staff.

We are looking for two candidates to fill up to 20 hours per role. Both vacancies will require working all day Friday. Our working hours are 7:45 am to 6:45 pm. Final hours will be discussed at the interview. Flexibility may be needed to cover other days or shifts according to practice needs.

Job responsibilities

• Candidates should have:
• Good understanding and empathy towards patients.
• Experience of using own initiative.
• Practical experience of using computers.
• Ability to perform under pressure.
• Proactive attitude.
• A team player, friendly, and approachable.
• Ability to handle confidential and sensitive information.
• Willing to provide cover for sickness and holidays.
• Excellent communication skills, both face-to-face and on the phone. IT and keyboard skills.
• Ability to handle situations of potential conflict.
• Problem-solving and interpersonal skills.
• Willingness to embrace change and develop new skills.

Additional Job Description

• Welcome patients and visitors, ensuring a professional and efficient reception service while respecting confidentiality.
• Manage face-to-face contacts, signposting patients to healthcare professionals or external agencies as appropriate.
• Answer incoming calls, deal with requests, and perform administrative duties.
• Respond to requests from patients and healthcare team members.

Person Specification

• Good general education, GCSE English and Mathematics or equivalent.
• Experience of using own initiative and working in a team.
• Planning, organization, and ability to work under pressure.
• Adaptability, flexibility, and confidentiality.
• Self-motivated, well-presented, and excellent communication skills.
• IT and keyboard skills, conflict management, problem-solving, and interpersonal skills.
• Willingness to learn and develop new skills, prioritize tasks, and manage time effectively.
• Experience working in a medical reception environment and knowledge of Systm1 system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to check for any criminal convictions.