Care Navigator/Receptionist

Integrated Care System; Forest of Dean; On-site; GBP 22,000 - 26,000; Full time

Job summary

Une grande pratique à Forest of Dean recherche un Care Navigator/Receptionist pour rejoindre une équipe dédiée. Le candidat devra gérer les appels, traiter les demandes des patients et aider à assurer un accueil de qualité. Le poste est une excellente opportunité pour quelqu'un avec de solides compétences en communication et une capacité à travailler sous pression.

Qualifications

• Expérience dans un environnement dynamique et rapide.
• Compétences en communication écrite et orale.
• Capacité à rester calme sous pression.

Responsibilities

• Répondre aux appels entrants et gérer les requêtes des patients.
• Réserver des rendez-vous et traiter les demandes de prescriptions.
• Assurer la gestion des dossiers médicaux et des communications.

Skills

Communication

Gestion du stress

Travail d'équipe

Education

GCSE ou équivalent

Job description

We are looking for a highly motivated, caring andorganised individual to join our fast-paced reception and administrationdepartment to support the efficient day-to-day running of our practice over 3sites. The role is full-time Monday - Friday.

Main duties of the job

The role of Care Navigator/Receptionist at the Practiceencompasses a range of patient facing and admin duties. This includes answeringall incoming phone calls to the practice and queries at the front desk, makingphone calls and sending text messages/emails/letters, processing emails and website forms and completing all otheradmin duties required to provide our patients with the best care possible (seejob description for more details).

About us

We are a large practice, operating over 3 sites,Coleford Health Centre, Brunston Surgery & Lydbrook Health Centre (13,500patients) with a passionate and committed team of GP partners, salaried GPs, ACP,triage nurses, clinical pharmacists, practice nurses, registered nurseassociates & TNA and HCAs.

Job responsibilities

Answering incoming calls from patients and any other third parties e.g. pharmacies, hospital, nursing homes

Dealing directly with patient and all other visitor queries on the front reception desk

Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests

Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations

Making phone calls on behalf of clinicians e.g. asking patients to make an appointment

Communicating various clinical results to patients

Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions

Summarising medical records

Photocopying, filing, emailing and printing of patient related documents

Opening all incoming mail to the practice and distributing to all departments

Ordering clinical tests for patients

Effectively utilising the various practice clinical systems

Effectively utilising Microsoft packages

Chaperoning GP when required after training

Dispose of all confidential waste according to practice protocol

Any other duties as authorised by the Care Navigation/Reception Lead / Practice Manager

Navigate patients to the appropriate services using the practice care navigation policies

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines
• Processing and dealing with computerised tasks from clinicians and any other members of the practice team
• Enter new medical record data on to clinical computer as necessary
• Process online patient registration for appointments and repeat prescriptions and website forms.

Other Tasks

Clear and re-stock rooms after surgeries

Ensure reception and waiting areas are kept clean and tidy and appropriate information is clearly displayed

Ensure building security have thorough knowledge of doors/windows/alarm

Act as a chaperone when required

Any other tasks allocated by office lead or practice manager

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners and the Practice Manager.

Person Specification

Disclosure and Barring Service Check

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Experience

• Experience of working in a fast paced environment, managing priorities.
• Experience of working with the public face to face and over the phone.
• Previous GP surgery experience (but open to other relevant transferable skill set experience as full training will be given on all aspects of role).

Skills

• Team player
• Excellent communication skills - both written and orally
• Ability to remain calm and professional under pressure
• Ability to communicate at all levels in a professional manner

Qualifications

• Educated to GCSE level standard or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.