Care Navigator/Receptionist

NHS; Coventry; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Coventry is seeking a Care Navigator to join their team on a part-time basis. The role involves handling reception duties, answering queries, and performing administrative tasks in a fast-paced environment. Ideal candidates should have excellent communication skills and experience in a healthcare setting. The position offers 21.5 hours a week, providing essential support to both patients and medical staff.

Benefits

Joining the NHS Pension Scheme

Qualifications

• Experience of working with the general public, reception work, and healthcare setting.
• Flexibility to work outside core hours.
• Disclosure and Barring Service (DBS) check required.

Responsibilities

• Greeting and directing all patients.
• Making appointments and handling enquiries.
• Processing prescriptions and checking medication validity.

Skills

Excellent written and oral communication skills

Polite telephone manner

Interpersonal and problem-solving skills

IT skills; competent in Office, Outlook, and Excel

Education

Educated to GCSE level or equivalent

Tools

EMIS Web

Job description

Overview

Job Summary

Kenyon Medical Centres has an opportunity for a Care Navigator to join our team on a part-time basis for 21.5 hours a week. The Practice serves 13,900 patients with 3 GP partners and 3 FSP, along with GP Trainees/Students and ARRS.

The Role

Your role as a Care Navigator is to be the face of the Practice. You will work in a fast-paced environment, handling reception duties, answering telephones, dealing with queries and performing administrative tasks.

Hours

Monday: 14:00–18:30

Tuesday: 14:00–18:30

Wednesday: 14:00–18:30

Thursday: 14:30–18:30

Friday: 14:30–18:30 (21.5 hours a week)

Saturday: On a rota basis (approximately twice a year).

Main duties

• Greeting and directing all patients
• Making appointments
• Answering queries and complaints from patients and outside agencies, signposting to appropriate staff
• Answering telephone calls
• Accepting, issuing and handing out prescriptions, letters, forms, specimen bottles, etc.
• Being aware of protocols and policies and advising patients of practice procedures
• Organising ambulance transport for patients
• Handling enquiries accurately and avoiding dispensing advice or breaches of patient confidentiality
• Registering new patients
• Accurately maintaining patient records, photocopying, filing and scanning
• Kenyon's clinical system is EMIS Web

About Us

Kenyon Medical Centres are part of Sowe Valley PCN with a list size of just under 14,000 patients. All staff have the option to join the NHS Pension Scheme.

Job Details

Date posted: 08 October 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A5466-25-0000

Locations

Kenyon Medical Centre, 108 Brandon Road, Binley, Coventry, CV3 2JF

Kenyon Medical Centres, 15 Chace Avenue, Coventry, CV3 3AD

Job Description and Responsibilities

Duties and Responsibilities

Telephone Duties

• Dealing with appointment and administration requests using AccuRx templates
• Signposting patients to NHS and other providers
• Giving out test results in line with surgery policy
• Dealing with general enquiries by telephone and face to face
• Taking and recording clinical messages
• Instructing patients to call 999 when emergency protocol applies

Care Navigator Duties

• Welcome and direct patients and visitors; ensure GDPR-compliant visitor paperwork
• Make appointments per clinical protocols
• Process prescriptions and check medication/request validity
• Explain outstanding queries and hand over to next shift as needed
• Assist the Triage Team, Doctors and Nurses during surgery
• Collect payments for NHS and non-NHS services
• Handle general enquiries and complaints via telephone, email, text and in person per SOP
• General housekeeping and maintain notice boards
• Observe health, safety and infection control guidelines
• Act as a Chaperone when needed (training provided)

Prescriptions

• Handle repeat prescription requests per dispensing protocol
• Record and store medication deliveries per SOP

Administration

• Input and extract patient information in EMIS Web and other in-house systems
• Keep mandatory training up to date
• Manage address changes, scanning into patient notes, patient online services, and temporary residents
• Open, scan and code incoming post using Docman
• Support admin with PCSE medical records and register patients on EMIS; scan paperwork for new patients
• Work at both Kenyon Medical Centre sites front of house
• Any other duties commensurate with the grade

Person Specification

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public, reception work, and healthcare setting
• Excellent written and oral communication skills
• IT skills; competent in Office, Outlook, and Excel
• Polite telephone manner; able to work to deadlines and under pressure
• Interpersonal and problem-solving skills; ability to work as part of a team and autonomously
• Knowledge of EMIS Web; flexibility to work outside core hours
• Disclosure and Barring Service (DBS) check
• Appropriate car insurance/driving licence
• Previous work references

Desirable

• Active signposting or Care Navigator training
• Healthcare qualification (level 2) or equivalent; customer service qualification (NVQ) or equivalent

Disclosure and DBS Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the DBS.

Employer Details

Kenyon Medical Centres, 108 Brandon Road, Binley, Coventry, CV3 2JF

Employer's website: https://kenyonmedicalcentres.gpsurgery.net/