Care Navigator/Receptionist

Integrated Care System; Birmingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

An Integrated Care System in Birmingham is seeking a dedicated and professional receptionist to join their team. The role involves greeting patients, managing appointments, answering phones, and processing prescriptions within a healthcare environment. Candidates should be educated to GCSE level, possess strong customer service skills, and have experience in a healthcare setting. This position offers the opportunity to work alongside a friendly team committed to providing excellent patient care.

Qualifications

• Experience of working with the general public.
• Experience of working in a health care setting.
• Experience working as a prescription clerk.

Responsibilities

• Greet patients and visitors to the practice.
• Book in, amend, and cancel patient appointments.
• Produce repeat prescriptions according to practice procedures.

Skills

Customer service

Communication

Flexibility

Education

GCSE level or equivalent

Job description

THIS IS A PERMANENT POSITION WORKING 37.5HOURS PER WEEK

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Main duties of the job

Greet patients and visitors to the practice.Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

Answering incoming telephone calls, ensuring calls are documented and redirected accordinglyExplain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed,Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions,Ensure correspondence, reports, results etc. are filed electronically in correct patient record,Docman process tasks & scan documents etc

Regularly check tasks in Emis and action appropriately

Check emails on a daily basis and process accordingly, Undertake administration tasks as allocated.

This job description is not meant to be exhaustive but is merely indicative of the main duties involved, however the post holder may at times be required to carry out other duties not listed

About us

Our team consists of GP's, Physician Associates, Practice Manager, Practice Nurse, Health Care Assistants, Senior Administrators, Reception Supervisor and receptionists. We also have a pharmacist based at the practice.

We are a friendly but professional team of hardworking & dedicated people

Job responsibilities

Greet patients and visitors to the practice

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. Respond and/or redirect all patient and visitor requests accordingly. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Ensure correspondence, reports, results etc. are filed electronically in correct patient record

Docman 10 process tasks & scan documents etc. Regularly check tasks in Emis and action appropriately. Check emails on a daily basis and process accordingly. Chaperone patients if required by clinicians. Undertake administration tasks as allocated.

This job description is not meant to be exhaustive but is merely indicative of the main duties involved, however the post holder may at times be required to carry out other duties not listed

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Disclosure and Barring Service

• Disclosure and barring service check

Experience

• Experience of working with the general public
• Flexibility to work outside of core office hours
• Experience of working in a health care setting
• Experience as working as a prescription clerk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.