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A busy medical practice in Leeds is seeking a Care Navigator / Medical Receptionist to join their dedicated team. The role involves interacting with patients, managing inquiries, and coordinating medical appointments, all while working in a supportive environment. Candidates should have previous reception experience and strong interpersonal skills, with a commitment to confidentiality and patient care.
We have a vacancy for a Care Navigator / Medical Receptionist at Shaftesbury Medical Centre Leeds LS9 & Church View Surgery LS15
We are a busy two site Practice and areseeking a reliable and experienced Care Navigator / Receptionist to join our friendly team.
We can offer 28.5 to 38 hours per week. Shifts will be split across bothof our surgeries in LS9 and LS15
Previous Primary Care / GP surgery experience is preferred but we will also consider applicants with relevant transferable skills.
We are seeking someone with goodinterpersonal skills who is able to work under pressure and as part of a teamof 10 receptionists dealing with all patient enquiries on the phone and in thesurgery and via digital online consultation requests from Patients.
Both surgeries are in modern purpose builtmedical centres and include facilities for rest areas and kitchen facilitieswith free hot drinks, microwaves and fridges. There is free parking on bothsites
Full training will be given to be competent in the role
We can offer between 28.5 to 38 Hours per week for this role
Interviews are likely to be on Tuesday 22nd, Wednesday 23rd and Tuesday 29th July
Being the 'face' of the Practice to thegeneral public, particularly patients, both in person and on the telephone
Answer calls
Care navigate patients tothe most appropriate service
Completing digital online consultation requests on behalf of the Patients for GP services
Booking Nursing appointments
Managing admin tasks
Registering new patients
Ensuring complete confidentiality whilst onreception
We have two purpose built modern medical centres sites
Shaftesbury Medical Centre, 78 Osmondthorpe Lane, Leeds LS9 9EF
Church View Surgery, Station Road, Leeds LS15 8BZ
You will be joining a well established and friendly team of 10 Receptionists supporting a team of 12 doctors and 7 nurses who serve a population of 18,000 patients
Salary up to £12.46 perhour dependant on experience for 28.5 to 38 hours a week
25 days (pro rata to full time) annual leave plus Bank Holidays
Opportunity to join the NHS Pension scheme
Annual Appraisal & Personal Developmentplan including ongoing training
Staff uniform provided
Free tea, coffee and chilled water
On site free parking
Reception
Appointment System and Digital Online Consultation requests from Patients
Room Prep
Confidentiality
Health & Safety
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.