Care Navigator Lead

Integrated Care System; Tetford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking GP surgery as a Care Navigator Lead. You will be crucial in ensuring effective patient access to care, leading a dedicated reception team, and championing operational excellence. This role offers an opportunity to make a significant impact in a supportive healthcare setting, driving quality and positive change.

Benefits

Ongoing training opportunities

Supportive team culture

Commitment to staff wellbeing

Qualifications

• Experience of managing a team is essential.
• Background in healthcare preferred.

Responsibilities

• Oversee daily operations of the reception team.
• Manage team training and performance appraisals.

Skills

Excellent communication skills

Time management

Interpersonal skills

Problem solving

Education

GCSE English and Maths (C or above)

Educated to A-Level/equivalent or higher

Tools

Office

Outlook

Job description

Lead the Way in Patient Care Become Our Care Navigator Lead

Are you an inspiring team leader with a passion for delivering outstanding patient service? Watton Medical Practice is seeking a motivated and organised Care Navigator Leadto head our reception team. In this pivotal role, youll provide day-to-day leadership, shape operational excellence, and support a dedicated team at the heart of patient interaction. If youre ready to drive quality, champion positive change, and lead by example in a dynamic and supportive healthcare environment, this is your opportunity to make a real difference.

Main duties of the job

In this leadership role, youll oversee and support the day-to-day running of the reception team, ensuring smooth and efficient patient access to care. Youll manage team rotas, training, and performance, while working closely with the wider practice management team to maintain high service standards. This role combines hands-on problem-solving, team coordination, and patient interaction, making it ideal for someone who thrives in a busy, people-focused environment and enjoys leading by example.

About us

Watton Medical Practice is a friendly, forward-thinking GP surgery based in the heart of Norfolk. Were proud of our supportive, inclusive team culture where everyone works together to deliver high-quality care to our diverse patient community. Our team is made up of dedicated clinicians, administrative staff, and support professionals who value collaboration, professionalism, and a strong sense of purpose in everything we do.

Were committed to staff development and wellbeing, offering ongoing training opportunities, clear communication, and a workplace where your contributions are genuinely valued. Youll be joining a practice that truly invests in its people and strives to make a positive impact every day.

Job responsibilities

The Care Navigator Leadplays a key leadership role within the reception team at Watton Medical Practice. Responsible for overseeing daily front-of-house operations, this role ensures patients receive an efficient and professional service from their first point of contact. The post-holder manages rotas, supports staff training and development, leads appraisals, and acts as the main point of contact for the reception team. Working closely with practice management, they help maintain service standards, develop protocols, and contribute to wider operational goals such as capacity planning, complaint handling, and quality improvement initiatives. This is a hands-on role ideal for someone with strong communication, organisation, and team leadership skills

Please see attached job description for a full breakdown of responsibilities.

Person Specification

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure

Qualifications

• GCSE English and Maths (C or above) and at least three others
• Educated to A-Leave / equivalent or higher, with relevant experience

Experience

• Experience of working with the general public
• Experience of reception duties
• Experience of leading/managing a team
• Experience of working in a healthcare setting
• Experience of providing appraisal writing and staff development

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgment (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations

Other requirements

• Flexibility to work outside core office hours
• Occupational Health clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.