Care Navigator and Admin Data Clerk - NHS GP Practice

ABBEY ROAD SURGERY; Waltham Cross; On-site; GBP 60,000 - 80,000; Full time

Job summary

A busy NHS GP Practice is seeking a Care Navigator and Admin Data Clerk to join their team. This role involves welcoming patients, handling calls, managing queries, and inputting medical data into the SystmOne system. The ideal candidate will have strong communication skills, be computer proficient, and be a friendly team player. The position offers a full-time contract with a salary of £12.21 per hour and 20 days of annual leave.

Benefits

20 days annual leave

Paid public/bank holidays

Qualifications

• Friendly, calm, and professional with excellent communication skills.
• Able to speak, read, and write English clearly.
• Confident using computers and able to multitask under pressure.
• Experience with SystmOne is preferred but training is provided.

Responsibilities

• Welcome patients and visitors in a professional manner.
• Handle and direct incoming calls from patients and healthcare professionals.
• Manage patient queries and liaise with clinicians.
• Input and code medical data into SystmOne accurately.
• Assist with patient recall systems and maintain accurate records.

Skills

Excellent communication skills

Multitasking under pressure

Computer proficiency

Friendly and professional demeanor

Tools

SystmOne

Job description

Join our friendly and supportive team at a busy NHS GP Practice

We are seeking a dedicated, organised, and approachable individual to join our team as a Care Navigator and Admin Data Clerk. This vital front-line role involves supporting patients, handling administrative tasks, and working closely with clinical staff to ensure smooth day-to-day operations.

Key Responsibilities:

You will be responsible for a wide range of duties, including (but not limited to):

*Welcoming patients and visitors in person and over the phone in a professional and courteous manner

*Handling and directing incoming calls from patients and other healthcare professionals, including message taking, triaging and booking appointments

*Managing patient queries and liaising with clinicians when required

*Accurately inputting and coding medical data into SystmOne (training provided if required)

*Assisting with patient recall systems and performance improvement initiatives

*Maintaining accurate patient records and supporting clinical admin processes

About You:

*Friendly, calm, and professional with excellent communication skills

*Able to speak, read and write English clearly

*Confident using computers and able to multitask under pressure

*Experience with SystmOne clinical system is preferred but not essential as full training will be provided

*A flexible team player with a commitment to patient care

Employment Details:

*Salary: £12.21 per hour

*Hours: 44.5 hours per week, worked Monday to Friday

*Contract Type: Full-time, permanent

*Pay: Monthly by bank transfer (on or around the last Friday of each month)

Working Hours:

Your shift pattern will be as follows:

*Monday: 8:00am – 6:30pm (1-hour unpaid lunch break)

*Tuesday: 8:00am – 6:30pm (1-hour unpaid lunch break)

*Wednesday: 8:00am – 5:00pm (1-hour unpaid lunch break)

*Thursday: 8:30am – 6:00pm (1-hour unpaid lunch break)

*Friday: 8:00am – 6:00pm (1-hour unpaid lunch break)

Flexibility to cover for team absences during holidays or sickness may be required.

Holiday Entitlement:

*20 days annual leave (pro rata for part-time staff)

*Paid public/bank holidays

*Holiday year runs from 1st April to 31st March

About Us:

We are a friendly, supportive NHS GP Practice with over 9,500 patients, based in purpose-built, well-equipped premises. We use SystmOne clinical system and pride ourselves on providing high-quality patient care in a welcoming and team-focused environment.

How to Apply:

Please send your CV by email.

Please be advised, if you do not hear from us within 2 weeks of your application, then unfortunately your application has not been successful on this occasion.