Care Navigator

NHS; Sittingbourne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP practice in Sittingbourne seeks a Care Navigator to maintain appointment systems and assist patients. The ideal candidate will have GCSEs in English and Maths, customer service experience, and familiarity with medical software. Flexibility and teamwork are essential skills for this full-time or part-time position offering diverse responsibilities.

Qualifications

• Flexibility and ability to work under pressure are essential.
• Experience in a busy medical setting or customer-facing role preferred.
• Good communication and reception skills needed.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process phone and email requests for appointments.
• Signpost patients to the correct services.

Skills

Flexibility

Ability to work under pressure

Teamwork

Customer service

Education

GCSE grade A to C in English and Maths

Reception skills qualification

Care Navigator training

Tools

EMIS

ANIMA

DOCMAN

iPLATO

Job description

Applications are invited for the post of full time or part time Care Navigator for our busy GP Practice located in the heart of Sittingbourne town centre.

Working hours are 37.5 hours per week, Monday to Friday, on a split shift rota system. Some evenings and early mornings are required.

Main duties of the job

The successful applicant must be flexible, be able to work under pressure and enjoy working within a team. A good standard of education and previous experience of working in a GP surgery or in a customer facing role are essential.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. Answering the telephone to patients and outside agencies.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community services.

About us

The Chestnuts Surgery is a secure and well-established GP surgery committed to providing high quality general medical care and enhanced services to our practice population.

To be courteous, approachable, friendly and accommodating to all.

Job responsibilities

The following are the core responsibilities of the care navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Photocopy documentation as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Person Specification

Qualifications

• GCSE grade A to C in English and Maths Computer Skills.
• Care Navigator training. Reception skills qualification or previous experience of working in a busy medical setting. Familiar with operating systems EMIS - ANIMA - DOCMAN and iPLATO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.