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Integrated Care System; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare organization in Leeds is looking for a Medical Receptionist to manage patient interactions and administrative support. The role demands excellent communication skills and the ability to work in a fast-paced environment while ensuring confidentiality. This dynamic position offers an opportunity to contribute to a supportive healthcare team and engage directly with patients, providing essential support and care navigation.

Benefits

Social events

Extra leave on birthdays

Weekly fruit deliveries

Qualifications

• Experience in a GP practice setting.
• Ability to remain non-judgemental.
• Understanding of health inequalities.

Responsibilities

• Serve as the primary contact point for patients.
• Welcome patients and manage appointments efficiently.
• Safeguard sensitive information and react professionally under pressure.

Skills

Communication

Problem-solving

Patience

Education

GCSE grade 4/C in English and Maths

Job description

This vacancy is expected to start around the end of August to mid-September 2025. The role is varied and requires a candidate who can work in a fast-paced environment with accuracy. Exceptional communication and people skills are essential for success in this supportive organization.

At the Garden Surgery, we foster a team ethos supported by training and mentoring. There are opportunities to assist the clinical team with administrative duties, promoting multi-skilling and knowledge sharing.

The candidate must be resilient with a strong work ethic to adapt to changes and provide a care navigation service to patients.

Main duties of the job

This clerical and administrative role involves interacting with often distressed or frustrated individuals, requiring good listening and communication skills to maintain a confident and positive approach.

About us

The Garden Surgery aims to be inclusive and supportive. We organize social events, offer an extra day’s leave on birthdays, and provide weekly fruit deliveries and occasional bake-offs. We also promote health and camaraderie through activities like Parkrun and competitive events.

We work diligently to provide reliable patient services and value each other’s contributions.

Job responsibilities

Job Title: Medical Receptionist

Department: Reception and Administration Team

Main Purpose of Job: To serve as the primary contact point for patients and provide administrative support to clinicians.

Main Duties:

• Welcoming patients and visitors in person and via phone
• Maintaining confidentiality at all times
• Understanding the purpose of visitors' attendance or calls
• Dealing with patients efficiently and courteously
• Handling enquiries and calls promptly and passing them to the appropriate personnel

Management of Patient Registration:

• Gathering necessary details for registration
• Completing registration forms accurately
• Registering patients on the computer and scheduling check-ups

Appointment management:

• Booking appropriate appointments based on patient information
• Obtaining necessary details to confirm bookings
• Handling cancellations and rescheduling
• Managing doctor/nurse schedules and home visit requests
• Distributing results and calling patients for checks
• Managing repeat prescriptions and online access
• Handling outgoing communications and samples

Additional responsibilities include safeguarding sensitive information, participating in training and safety protocols, and reacting professionally under pressure.

Reporting to the Practice Manager and accountable to the Practice Partners, the role involves adhering to protocols and participating in ongoing training.

Person Specification

Experience

• Awareness of health inequalities and vulnerabilities
• Ability to remain non-judgemental
• Experience in a GP practice setting

Qualifications

• GCSE grade 4/C or above in English and Maths
• Experience working in a fast-paced environment

Skills

• Problem-solving abilities
• Excellent communication skills (telephone and face-to-face)
• Patience and understanding
• Knowledge of compliance standards

Disclosure and Barring Service Check

This position requires a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, to ensure suitability for working with vulnerable groups.