Care Navigator

NHS Scotland; Invergordon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Job summary

NHS Scotland is establishing a Walk-in Centre in Invergordon to support patients with on-the-day appointments. We are seeking enthusiastic Care Navigators on a fixed-term basis to join the team and provide a friendly, efficient reception and administrative service.

You will direct patients to the appropriate care, work within a collaborative primary care setting, and contribute to improving access to services. Flexible working options may be discussed at interview.

Qualifications

• Excellent interpersonal and communication skills, both written and verbal.
• Strong IT skills.
• A methodical approach with a high level of attention to detail.
• The ability to work as part of a team.
• The ability to multi-task and perform effectively under pressure.

Responsibilities

• Be the first point of contact for patients and provide a high-quality reception service.
• Deliver administrative support to the clinical team.
• Direct patients to the right care, from the right professional, at the right time.

Skills

Interpersonal skills

Verbal communication

IT skills

Attention to detail

Teamwork

Multitasking

Tools

IT systems

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

The Walk-in Centre is being established as part of a Scottish Government strategy to help reduce pressure on GP practices. As part of this pilot, a site has been identified in Invergordon to support patients requiring on-the-day appointments. We are now looking to welcome enthusiastic Care Navigators to join this new team on a fixed-term basis.

The role will involve acting as the first point of contact for patients, providing a high-quality reception service, and delivering administrative support to our clinical team.

You will play a key role in ensuring that patients are directed to the right care, from the right professional, at the right time. To be successful in this role, you will demonstrate:

• Excellent interpersonal and communication skills, both written and verbal
• Strong IT skills
• A methodical approach with a high level of attention to detail
• The ability to work as part of a team
• The ability to multi-task and perform effectively under pressure

Hours are negotiable; however, the ideal candidates will be flexible and available to work shifts between 12pm and 8pm, Monday to Sunday.

This is an exciting opportunity to contribute to a new and innovative service, supporting improved patient access and helping to shape the future delivery of primary care services locally.

Informal enquiries to: Craig Dodd, email: [e-mail]

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS) for this role.

Additional information for candidates

Flexible Working

• Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.

Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork