Care Navigator

NHS; Hull and East Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Hull and East Yorkshire is seeking a Receptionist to serve as the first point of contact for patients and visitors. The ideal candidate will have excellent communication skills and experience in a customer service environment. Responsibilities include greeting patients, providing telephone services, and supporting administrative tasks. Opportunities for professional development are offered.

Qualifications

• Must be a motivated and compassionate individual.
• Experience in a customer service environment is required.
• Experience of working within a General Practice office is a plus.

Responsibilities

• Greet patients and visitors warmly.
• Provide effective telephone enquiry services.
• Record patient information and schedule appointments.
• Support administration needs of the practice.

Skills

Friendly communication skills

Effective telephone enquiry services

Active listening

Standard keyboard skills

Education

NVQ Level 2 in Business Administration / Customer Service or equivalent

GCSE in Maths and English

Tools

SystmOne

Job description

Join Our Team as a Receptionist at City Health Practice Ltd - GP Practices

Are you a friendly and efficient communicator with a passion for helping others? City Health Practice Ltd is looking for a dedicated GP care navigator to join our team and be the first point of contact for our patients and visitors.

As a care navigator, you will play a crucial role in ensuring our patients and visitors receive a warm and courteous welcome. You will provide effective telephone enquiry services, proactively communicate information between patients, doctors, and other professionals, and support the administration needs of our practice.

We offer a supportive work environment, opportunities for professional development, and the chance to make a real difference in the lives of our patients.

Main duties of the job

Greet patients and visitors with a friendly and efficient manner.

Provide polite and effective telephone enquiry services, ensuring they are documented appropriately.

Communicate information between relevant parties, including patients, doctors, and other professionals.

Record patient information and schedule clinic appointments.

Provide administration support, including timely referrals of patients.

Support requests for information made by patients and third parties.

Standard keyboard skills are essential along with active listening and the ability to provide face-to-face and telephone advice on non-clinical issues.

If you are a motivated and compassionate individual with excellent communication skills, we would love to hear from you.

About us

At CHPL, we are passionate about people and we know that you are too. We recognise that high-quality care is delivered by high-quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you will be more than just a number.

Job responsibilities and person specification

Please note that the full job description and person specification are available on request.

Qualifications

• NVQ Level 2 in Business Administration / Customer Service or equivalent knowledge and experience
• GCSE (or equivalent) in Maths and English

Experience

• Experience of working with others
• Experience of using one's own initiative
• Experience of customer service environment
• Experience of working within a General Practice office
• Experience of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.