Care Navigator

Integrated Care System; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Crewe is seeking a Care Navigator to join their busy GP surgery. The role includes greeting patients, managing appointments, and supporting a multidisciplinary team. Ideal candidates will have excellent communication skills, the ability to work both independently and as part of a team, and experience in public-facing roles.

Responsibilities

• Greeting and directing patients at the practice.
• Effective use of the appointment system for scheduling.
• Processing information and assisting patients as required.
• Acting as the central point of contact for patients.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Effective time management

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Experience of working with the general public

Experience of clinical systems

Job description

We are large, busy GP surgery in the Crewe area. We have an exciting opportunity for the right candidate to join our team as a Care Navigator.

Main duties of the job

Meeting and Greeting patients, arranging appointments and dealing with general administration for the practice.

About us

We are a busy GP practice within the Crewe area. We offer a variety of patients services to our population.

Job responsibilities

Care Navigators are responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Person Specification

Experience

• -Excellent communication skills (written and oral)
• -Clear, polite telephone manner
• -Effective time management (Planning & Organising)
• -Ability to work as a team member and autonomously
• -Good interpersonal skills
• -Problem solving & analytical skills
• -Ability to follow policy and procedure
• -Experience of working with the general public
• -Experience of clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.