Care Navigator

Central London Community Healthcare NHS Trust; City Of London; On-site; GBP 31,000; Full time

Job summary

A leading healthcare organization is seeking a Care Navigator to provide essential care coordination for vulnerable and complex patients in Central London. This role involves developing care plans, assisting patients with basic needs, and coordinating with health and social care agencies. Strong written communication and experience in housing services are beneficial. The position offers a competitive salary and various employee benefits including an NHS pension.

Benefits

Cycle to work scheme

Enhanced annual leave entitlement

Employee Assistance Program (EAP)

Life Assurance scheme

NHS Pension

Qualifications

• Experience in General Needs housing/tenancy management desirable.
• Ability to provide advice on tenancy matters and welfare benefits.
• Must be proficient in written communication to join the Care Navigator Team.

Responsibilities

• Provide care coordination for vulnerable and complex patients.
• Develop and deliver Care Plans based on patient needs.
• Coordinate with health and social care agencies.

Skills

Experience in supported housing

Proficient written communication

Ability to assess client needs

Job description

Overview

Job Title: Care Navigator. Fixed Term contract to April 2026. Salary: £30,279 per annum. Hours: 37.5 hours per week. Reports to: Operations Manager. Key Relationships: General Practice, Healthcare LTD, One Westminster, CNWL, CLCH.

Who We Are: Healthcare Central London Ltd (HCL) is the GP Federation owned by 30 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate NHS contracts on behalf of our PCNs including a Community Dermatology Service, Community Cardiology Service, a Secondary Care Referral Service and an out-of-hospitals provision subcontracted to our 33 General Practices. We are host employers of a growing team of ARRS roles including Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists, Dietitians, Paramedics, Social Prescribers, Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs and Care Coordinators.

How We Work: Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We aim to ensure general practice remains sustainable and independent, diversify income through commercial ventures, and expand our research team. We are committed to diversity, inclusion, and supporting our employees to reach their potential. Our employees often work onsite at practices or hub sites, with hybrid office arrangements depending on service and team needs.

Responsibilities

• Provide care coordination and navigation for the most vulnerable and complex patients, including intelligent tasking and patient referrals.
• Develop and deliver Care Plans and targeted public health messages to patients.
• Coordinate with health and social care agencies and voluntary services to ensure delivery of the patient’s care plan, as identified through GP risk stratification.
• Align to specific GP Practices within the GP Federation and work across several practices within the designated PCN structure.
• Work in a non-patient facing capacity; patient contact is primarily by telephone. The Complex Case Management service offers targeted support in specialised areas.
• Support GPs by providing care coordination for the most vulnerable and complex patients, including referrals and care planning.
• Assist with service evolution as part of CCS development.

Requirements

Rough sleeping in Westminster has increased; supporting patients requires personal development, growth, and intense local services. The role includes assisting patients with basic needs (food and shelter) and helping improve life skills and overall wellbeing so they can set and achieve goals and live more independently.

Assessing clients’ eligibility and determining housing and service needs are important components of the role. This includes managing a designated patch of housing and maintaining regular contact with tenants. Provide advice and information on tenancy matters, welfare benefits, and re-housing requests. Experience in supported housing is useful but not essential. You will work face-to-face with Homeless/Asylum seekers at least once per week, in surgery or hotel settings.

Experience in General Needs housing/tenancy management, with a desire and aptitude to help people maintain independence, is desirable. You should be proficient in written communication to join the Care Navigator Team. Care Navigation/Complex Case Management plays a vital role within a Primary Care Network to proactively support patients, including the frail/elderly and those with long-term conditions, by coordinating care across health and social care services. Care Navigators are based in GP practices and provide support to patients and GP staff.

This is an excellent opportunity to positively impact patients and become an integral part of General Practice. CNs will support GPs through care coordination for vulnerable and complex patients, including intelligent tasking, patient referrals, Care Plans, and disseminating targeted public health messages. CNs will work with relevant health and social care agencies to ensure coordinated delivery of care plans for those identified through GP risk stratification. Each CN will be aligned to specific GP Practices within the GP Federation and may work across several practices within the PCN structure. The role is non-patient facing; contact with patients is via telephone. The Complex Case Management service offers targeted support in specialised areas, and you will have the opportunity to contribute to this element of the service.

This job description is indicative and may evolve with CCS development.

Benefits

• Cycle to work scheme
• Discretionary pay progression and bonus scheme
• Employee Assistance Program (EAP)
• Enhanced annual leave entitlement (30 days full-time, pro-rata for part-time)
• Eye care voucher scheme through partnership with Specsavers
• Free tea/coffee etc.
• Life Assurance scheme
• Modern clinic at South Westminster Centre
• Modern office
• NHS Pension
• Refer & Earn scheme
• Wellbeing support through Canada Life including 24/7 GP access for employee and immediate family, access to dental and wellbeing resources