Care Navigator

Dr Khuroo's Practice; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Un poste clé dans une pratique médicale à Birmingham, où vous serez responsable de la gestion des demandes des patients et de la gestion des situations d'urgence. Ce rôle exige une communication efficace et une capacité à travailler en étroite collaboration avec les médecins et le personnel pour garantir un service de qualité.

Responsibilities

• Gérer les demandes des patients par divers moyens.
• Traiter les urgences médicales selon les protocoles.
• Communiquer efficacement avec les médecins et le personnel.

Job description

Deal with patient enquiries received electronically, by telephone and face to face. Care navigate where possible, signposting patients to ensure timely and appropriate assistance. Deal with medical emergencies in accordance with practice procedures booking ambulance transport as requested. Process information in respect of new registrations, deductions, changes of address and temporary resident applications ensuring that full information is given to the patient to enable them to access our services appropriately.

Promote online services including NHS App.Check patient ID and verify where appropriate in accordance with practice protocols. Process requests for repeat medication in accordance with practice protocols. Process GP2GP records in and out of the practice. Receive and process specimens.

Ensure that all messages for doctors, nurses and staff are passed on quickly and efficiently. Respond to and action tasks sent from EMIS Web clinical system. Undertake filing and retrieval of medical records as necessary. Advise patients where charges are made for non-NHS services and seek advice from relevant personnel in this respect.

Scan correspondence onto clinical system. Liaise with Doctors, Nurses, Community Staff, and other authorised personnel in respect of general queries. Participate in overtime to cover absences of leave or sick leave. Cover will be shared fairly between team members under the direction of the team leader.

Deal with concerns from patients, seeking advice from colleagues and team leader where appropriate. Advise patients on the Complaints Procedure. Ensure that all handovers to other staff are conducted efficiently and comprehensively to ensure continuity of service to doctors and patients. Familiarise yourself with the Staff Manual and follow practice policies and guidelines.

This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business.