Care Manager – Hyndburn

Willowbrookhomecare

Oswaldtwistle

On-site

GBP 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Flexible Working Hours

Competitive rates of pay

Generous mileage allowance

Holiday allowance: enhanced holiday &

Workplace Pension

Free Uniform + PPE

Induction and Training programme

Refer-a-friend bonus

Job summary

Willowbrook Homecare Hyndburn is seeking a motivated Care Manager to support the Registered Manager and lead the delivery of high-quality, person-centred homecare services across the Hyndburn branch. You will ensure compliance with policies, manage referrals and rosters, drive staff development, and foster a positive, patient-focused culture while coordinating with the senior team.

This role requires leadership, care sector experience, and a current UK driving licence; flexible hours and

Qualifications

Level 4 Diploma in Health & Social Care Management or equivalent.
Minimum of 3 years’ experience as a manager in domiciliary/social care.
Good knowledge of Care Quality Commission (CQC) and inspection approach.
Experience in training, coaching, and mentoring care staff.
Knowledge of rostering/scheduling systems and strong organisational skills.
Excellent communication, interpersonal, and problem-solving skills.
Full UK driving licence and access to a vehicle.

Responsibilities

Support the Hyndburn operations team with the delivery of Willowbrook’s high-quality service.
Support the Registered Manager to maintain a positive workplace culture.
Ensure referrals are managed efficiently and in line with service contracts.
Manage enquiries to the Hyndburn service with the Care Coordinator and Field Care Supervisors.
Coordinate care plans and risk assessments to ensure safe, client-centered care.
Monitor training records and policy readings to ensure compliance.
Assist with staff recruitment and interviews to maintain staffing levels.
Roster services with Care Coordinators to ensure efficient coverage.
Prepare Hyndburn on-call rota two weeks in advance for out-of-hours cover.
Review head office mileage submissions and liaise with payroll.
Escalate safeguarding matters as required and liaise with managers.

Skills

Person-centred care

Leadership

Communication

Problem solving

Organisational skills

Driving licence

Education

Level 4 Diploma in Health & Social Care Management

Tools

Microsoft Office 365

Job description

Shift/Hours: To be agreed (flexible to suit the needs of the service).

Rate of pay: To be discussed at the Interview/Next stage.

Reference: Care Manager/Hyndburn

Join Us – Willowbrook Homecare for a Satisfying and Rewarding Career in Care – You’ll be glad you did!

Are you a motivated, compassionate and values-driven Care Manager looking to make a real difference? We’re looking for an exceptional individual to support our Registered Manager at our Hyndburn branch, helping to deliver high-quality, person-centred homecare services that enable people to live safely and independently in their own homes.

As Care Manager, you will play a key role in ensuring our services are delivered in line with Willowbrook Homecare’s operational policies and procedures, regulatory requirements and quality standards. Working closely with the Registered Manager and Senior Management Team, you will help ensure that the service operates effectively, people’s individual needs are met, and organisational priorities are achieved through the best use of available resources.

Willowbrook (Hyndburn) Ltd is an ambitious, forward-thinking organisation committed to continuously improving the services we provide. We are looking for someone who shares our passion for innovation, quality and outstanding care, and who is committed to leading by example and supporting the ongoing development of our dedicated team.

If you’re passionate about delivering excellent care, inspiring others and making a positive impact on the lives of the people we support, we’d love to hear from you.

Job specification/Responsibilities

The Key to being successful in this position is experience, enthusiasm, motivation and work ethic.

To support the Hyndburn operations team with the delivery of Willowbrook’s high-quality service.
To support the Registered Manager tomaintaina positive workplace culture.
To ensure referrals are managed in an efficient manner andin accordance withservice specification requirements as set out in Council service contracts.
To manage enquiries to the Hyndburn service, working with the CareCoordinator and Field Care Supervisortoorganise initial visits and assessments.
Liaise with the Care Plan lead with regard to clients’ care plans and risk assessments to ensure they are completed to company standards and to ensure care is provided safely and in line with client needs and wishes.
Tobe responsible formonitoring employee training records and policy and procedure reading lists to ensure they are compliant.
To monitor staff capacity and work with the team to recruit staff, including conducting staff interviews.
To work withtheCare Coordinator/s to ensure services are rostered effectively and efficiently.
To compile the Hyndburn branch on-call rota, 2 weeks in advance of each quarter to ensure sufficient out-of-hours cover.
To review and authorise the Head Officemileagesubmissions in line with Willowbrook’sprocedure.
Tocollate and authorise Head Office timesheetsand provide information to payroll in line with Willowbrook’s procedure.
To elevate issues with DBS checks to the Registered Manager who will undertake a Risk Assessment.
To ensure supervisions of the care team are conducted in linewith Willowbrook’s procedures.
To ensure appraisals are conducted in line with Willowbrook’s procedures.
To report any concernsor complaints made about the service to the Registered Manager.
To conduct investigations (disciplinary, grievances, complaints, concerns)asrequired.
To review sickness reports (Hyndburn)and manage staff absence in line with Willowbrook’s absence management procedures, liaising with the Finance Manager asrequired.
To review staff holiday requests and authorise in line with policy, ensuring sufficient rota cover.
To complete sickness,appointmentand absences on JotForm forHead Officestaff.
Escalate safeguarding matters to the Registered Manager and raise safeguarding alerts through the relevant portal toLancashire County Councilasrequired.
Advisethe Registered Manager and Managing Director of complaints and safeguarding matters.
To provide a general daily overview of operations to the Hyndburn Registered Manager to include issues and challenges.
To ensure compliance with Willowbrook’s safeguarding Policies and Procedures and those of the relevant Council or Authority.
To ensure communication with clients with regard to services required by clients over bank holiday and festive periods.
To ensure effective communication with staff with regard to services required over bank holiday and festive periods.
To arrange and Chair Team Meetings for Hyndburn branch staff.
Toalways ensure reception coverduring office hoursand that reception is not left unattended.
To attend Provider meetings asrequired.

What are we looking for – Key skills and attributes:

To join our inspirational team, the key qualities we are looking for are:

To be passionate about person-centred care and outcome-focused service provision.
To hold or be working towards a Level 4 Diploma in Health & Social Care Management (or equivalent).
To hold a minimum of 3 years’ experience as a manager in domiciliary/social care.
To hold andmaintain good knowledge and understanding of the Care Quality Commission (CQC) and their approach to inspection.
Experience in training, coaching, and mentoring care staff.
Knowledge of rostering/scheduling systems and strong organisational skills.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work under pressure and always remain calm and professional at all times.
Proficiency in Microsoft Office 365 and general IT systems.
Full UK driving licence and access to a vehicle.
Willingness to participate in an on-call system for out-of-hours support.
Knowledge of Council contracts for service.
To have good working knowledge of relevant legislation.
Experience in networking and building relationships within the care sector.

Working for Willowbrook Homecare offers you the following:

Flexible Working Hours
Contracted Hours offered.
Competitive rates of pay every four weeks.
Generous mileage allowance of 30p per mile.
Boost Your Earnings: By covering holidays and sickness or taking on additional shifts, you can boost your earnings.
Holiday allowance: Bank Holidays paid at time and a half, Christmas Day, Boxing Day, and New Year’s Day double time.
Enrolment in the Workplace Pension scheme.
Free Uniform Inc PPE – We care about keeping you and our clients safe, so we provide all the PPE equipment you need.
A full Induction and onboarding programme.
Ongoing Training program, including online and practical training, and QCF Levels in Health & Social Care for professional growth & development. With our comprehensive training and ongoing development, you will always feel supported and valued.
Induction and Employee Dashboard.
Refer-a-friend payment (Unlimited, subject to conditions).
Ongoing help and support from our highly motivated management team; you are never alone at Willowbrook.