Care Manager

NHS; Norwich; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading healthcare organization in Norwich seeks a compassionate Care Manager to lead and coordinate high-quality palliative care services for children and young people. In this role, you will oversee daily operations, manage team leaders, and ensure compliance with care standards. A valid UK nursing registration and experience working with children are essential. Enjoy a range of benefits, including enhanced annual leave and professional development opportunities.

Benefits

Free onsite parking

Subsidised meals

Health cash plan

Enhanced Annual Leave

AVIVA pension package

Qualifications

• Experience as a band 6 nurse or above.
• Demonstrated leadership skills in managing a multidisciplinary team.
• Ability to reflect on practice and make improvements.

Responsibilities

• Oversee care delivery and manage daily operations.
• Ensure compliance with CQC standards.
• Support staff development and recruitment.

Skills

Proactive care delivery

Team leadership

Excellent communication

Problem-solving

Time management

Collaborative teamwork

Reliability under pressure

Education

Registered Nurse (Child) qualification

Degree in relevant field

Tools

MS Office

Job description

Job summary

Are you a compassionate and experienced nurse ready to lead and coordinate high-quality palliative care services for children and young people? Join our dedicated team at East Anglia Children's Hospices (EACH) as a Care Manager at the Nook hospice.

As a Care Manager, you will play a pivotal role in the day-to-day coordination and delivery of outstanding palliative care services. Working alongside another Care Manager and reporting to the Service Manager, you will lead a team of Team Leaders and care professionals to ensure the highest standards of care and support for children, young people, and their families.

Main duties of the job

Responsibilities include:

• Oversee the delivery of care services and manage daily operations.
• Lead and support Team Leaders and care coordination teams.
• Ensure compliance with CQC standards and contribute to service development.
• Manage rotas, on-call arrangements, and resource allocation.
• Support recruitment, induction, and staff development.
• Collaborate with external partners and represent EACH at key meetings.
• Participate in quality assurance, audits, and safeguarding processes

About us

Comprehensive range of benefits:

Free onsite parking & subsidised meals at our hospices

Pool car provided when working in the community

Employee health cash plan & wellbeing support schemes

NHS pension - continuation if already contributing

Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays

Additional holiday purchase scheme

AVIVA pension package up to 7% Employer Contribution including Life Assurance

Free eye tests & cycle to work scheme

East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Person Specification

Qualifications Essential

• Registered Nurse (Child) or other Registered Nurse qualification with experience of supporting children/ young people
• Professional knowledge acquired through degree or diploma or other professional training relevant to childrens palliative care.

Skills and abilities Essential

• Evidence of a proactive approach to the care delivery process
• Skilled in leading and supporting teams to achieve shared goals.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and compassionately to diverse audiences, including families, colleagues, and external professionals.
• Ability to reflect on practice and propose changes.
• Demonstrates initiative and the ability to act independently.
• Strong problem-solving skills, with the ability to assess complex situations, identify root causes, and implement effective solutions independently or collaboratively.
• Excellent time management skills, with the ability to prioritise tasks, meet deadlines, and adapt to changing demands.
• Collaborative team player with the ability to build positive working relationships, contribute to shared goals, and support colleagues across disciplines.
• Enthusiastic approach to work
• A flexible attitude and approach to the changing work environment and to provide the flexibility of service required by the families seeking EACH services.
• Demonstrated reliability and consistency in delivering high-quality care, meeting deadlines, and maintaining professional standards under pressure.
• Able to work compassionately and effectively within a palliative care environment.

Experience Essential

• Knowledge of clinical governance and the ability to ensure that practice is clinically effective
• Knowledge of the law and regulatory requirements which underpin best practice in safeguarding children.
• IT literate using the MS Office package (including regular use of word processing, spreadsheets, E-Mail and PowerPoint).
• Experience as a band 6 nurse or above
• Experience of working with children/ young people
• Demonstrated experience of managing a professional multi-disciplinary team
• Evidence of leadership skills, motivation and development of people
• Experience of managing safeguarding issues

Other requirements Essential

• Current full, valid driving license.
• Own transport (EACH has a small pool of cars which can be used when available).
• Evidence of commitment to own continuing professional development

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration: Applicants must have current UK professional registration. For further information please see NHS Careers website.