Care Manager

East Anglia’s Children’s Hospices; Norwich; On-site; GBP 40,000 - 50,000; Full time

Job summary

A palliative care organization in Norwich is seeking a Care Manager to lead and coordinate services for children with life-threatening conditions. The role demands strong leadership, nursing skills, and experience in palliative care to ensure high standards of care. The ideal candidate is a Registered Nurse with experience managing teams and providing compassionate care. This position offers a supportive work culture aimed at professional growth.

Benefits

Free onsite parking

Subsidised meals

NHS pension contribution

Enhanced annual leave

Life assurance

Eye tests

Cycle to work scheme

Qualifications

• Experience working with children or young people.
• Experience managing a multi-disciplinary team.
• Experience in community care services.

Responsibilities

• Oversee daily operations and care services.
• Lead team leaders and care coordination.
• Ensure compliance with CQC standards.

Skills

Proactive care delivery

Team leadership

Communication skills

Time management

Problem-solving

Flexibility

Palliative care experience

Education

Registered Nurse (Child) or equivalent qualification

Degree or diploma relevant to children's palliative care

Tools

MS Office

Job description

Are you acompassionate and experienced nurseready to lead and coordinatehigh-quality palliative care services for children and young people? Joinour dedicated team atEast Anglia Children's Hospices (EACH) as a CareManager at the Nook hospice.

As a Care Manager, you will play a pivotal role in the day-to-day coordination and delivery of outstanding palliative care services. Working alongside another Care Manager and reporting to the Service Manager, you will lead a team of Team Leaders and care professionals to ensure the highest standards of care and support for children, young people, and their families.

Main duties of the job

Responsibilities include:

• Oversee the delivery of care services and manage daily operations.
• Lead and support Team Leaders and care coordination teams.
• Ensure compliance with CQC standards and contribute to service development.
• Manage rotas, on-call arrangements, and resource allocation.
• Support recruitment, induction, and staff development.
• Collaborate with external partners and represent EACH at key meetings.
• Participate in quality assurance, audits, and safeguarding processes

About us

Comprehensive range of benefits:

Freeonsite parking & subsidised meals at our hospices

Poolcar provided when working in the community

NHSpension - continuation if already contributing

EnhancedAnnual leave Entitlement - 27 days + 8 UK Bank Holidays

AVIVApension package up to 7% Employer Contribution including Life Assurance

Freeeye tests & cycle to work scheme

East Anglia's Children's Hospices (EACH) supports families and caresfor children and young people with life threatening conditions acrossCambridgeshire, Essex, Norfolk and Suffolk.

At EACH we believe in fostering a workplace where every individualfeels valued and respected.We are committed to building a culture ofinclusion where differences are embraced.We are actively seeking talentfrom all walks of life, recognising that diversity drives innovation,creativity and success.

Join us on a journey to create a more inclusive workplace, whereeveryone has equal opportunities to grow, contribute and succeed. We welcomecandidates from all backgrounds to apply for opportunities at EACH andadjustments will be made to facilitate the application and selectionprocess.

Job responsibilities

As a Care Manager, you will play a pivotal role in the day-to-day coordination and delivery of outstanding palliative care services. Working alongside another Care Manager and reporting to the Service Manager, you will lead a team of Team Leaders and care professionals to ensure the highest standards of care and support for children, young people, and their families. Are you: A Registered Nurse (Child) or equivalent with experience in childrens palliative care.

Person Specification

Qualifications

• Registered Nurse (Child) or other Registered Nurse qualification with experience of supporting children/ young people
• Professional knowledge acquired through degree or diploma or other professional training relevant to childrens palliative care.

Skills and abilities

• Evidence of a proactive approach to the care delivery process
• Skilled in leading and supporting teams to achieve shared goals.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and compassionately to diverse audiences, including families, colleagues, and external professionals.
• Evidence of a proactive approach to the care delivery process
• Skilled in leading and supporting teams to achieve shared goals.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and compassionately to diverse audiences, including families, colleagues, and external professionals.
• Ability to reflect on practice and propose changes.
• Demonstrates initiative and the ability to act independently.
• Strong problem-solving skills, with the ability to assess complex situations, identify root causes, and implement effective solutions independently or collaboratively.
• Excellent time management skills, with the ability to prioritise tasks, meet deadlines, and adapt to changing demands.
• Collaborative team player with the ability to build positive working relationships, contribute to shared goals, and support colleagues across disciplines.
• Enthusiastic approach to work
• A flexible attitude and approach to the changing work environment and to provide the flexibility of service required by the families seeking EACH services.
• Demonstrated reliability and consistency in delivering high-quality care, meeting deadlines, and maintaining professional standards under pressure.
• Able to work compassionately and effectively within a palliative care environment.

Experience

• Knowledge of clinical governance and the ability to ensure that practice is clinically effective
• Knowledge of the law and regulatory requirements which underpin best practice in safeguarding children.
• IT literate using the MS Office package (including regular use of word processing, spreadsheets, E-Mail and PowerPoint).
• Experience as a band 6 nurse or above
• Experience of working with children/ young people
• Demonstrated experience of managing a professional multi-disciplinary team
• Evidence of leadership skills, motivation and development of people
• Experience of managing safeguarding issues
• Evidence of childrens palliative care knowledge underpinned by theory and experience.
• Experience of providing community care services

Other requirements

• Current full, valid driving license.
• Own transport (EACH has a small pool of cars which can be used when available).
• Evidence of commitment to own continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.