Care Manager

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SALARY: starting from £36,000-£38,000 per annum (depending on experience and skillset)

WORKING HOURS: FULL TIME (35 hours per week)

WORK PATTERN: Mon-Fri with occasional evenings & weekends as per operational needs

RESPONSIBLE TO: Chief Operating Officer (COO)

RESPONSIBLE FOR: Home and Community Services

COMPANY BACKGROUND:

Apasen is an established and experienced provider of high-quality care services for over 30 years. We are renowned in the care sector for providing quality support workers and care assistants. We are a local provider working in partnership with local authorities, the Clinical Commissioning Group (CCG), and private clients.

Our range of services is designed to meet the needs of older adults and children who need care in their homes and in the community. We are passionate about improving lives by delivering the highest standard of care that enables people to live independently in their own homes. Our care is designed to meet physical, spiritual, emotional, and other needs.

JOB DESCRIPTION:

An exciting opportunity has arisen for a highly skilled, experienced, and motivated Care Manager. You will be responsible for the efficient running of our domiciliary care service, ensuring quality control, managing client needs with a person-centered approach, staff management, safeguarding, and ensuring the delivery of outstanding quality care. The successful applicant will become a registered Care Manager within six months of employment.

KEY RESPONSIBILITIES:

1. Ensure compliance with all CQC regulations and standards, maintaining high-quality service provision.
2. Oversee daily operations, including staff management, care planning, and service coordination.
3. Recruit, train, and supervise care staff, ensuring they possess necessary skills and knowledge.
4. Develop and maintain relationships with clients, families, and stakeholders.
5. Implement and review person-centered care plans tailored to individual needs.
6. Monitor care quality, conduct audits, and address areas for improvement.
7. Maintain accurate records in compliance with data protection regulations.
8. Manage budgets and resources effectively for financial sustainability.
9. Stay informed of industry best practices, regulatory changes, and care advancements.
10. Continuously review and improve processes for service efficiency.
11. Handle complaints and incidents, conducting investigations and initiating improvements.
12. Champion safeguarding and ensure services adhere to CQC guidelines.
13. Promote a positive culture aligned with Apasen’s ethos and values.

ADDITIONAL DUTIES:

1. Supervise and conduct performance appraisals for team leaders, coordinators, and supervisors.
2. Plan and monitor the service budget, exercising cost control.
3. Seek opportunities to improve service effectiveness and outcomes.
4. Promote safety, effectiveness, and continuous development in services.
5. Support equality and diversity initiatives, ensuring compliance and engagement.

PERSON SPECIFICATION [QUALIFICATIONS & EXPERIENCE]:

• Previous experience in Health & Social Care, preferably as a Team Leader or Care Manager
• Experience with CQC compliance
• Strong leadership and team development skills
• Extensive care experience with excellent customer service and management skills in domiciliary care
• Experience in safeguarding and handling complaints
• Commercial awareness
• Strong influencing skills and ability to achieve growth targets
• Ability to build relationships, organize, and plan effectively
• Drive to develop care services
• Ability to work independently under pressure
• Flexibility to participate in on-call duties
• Minimum NVQ Level 5 in Health & Social Care and registered manager status
• Warm, approachable personality suitable for team environment

BENEFITS:

• Competitive salary based on experience
• Career progression and professional development
• Employee Assistance Programme (EAP)

Note: Support for the On-Call function may require travel and a valid driving license with access to a vehicle.

This job description reflects current duties; other duties may be assigned as necessary.

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