Care Logistics Lead - Leadership in Empathetic Service Management (Hiring Immediately)

JR United Kingdom; Livingston; On-site; GBP 20,000 - 32,000; Full time

Job summary

A leading company is hiring a Care Logistics Lead in Livingston, offering a salary between £20,880 - £31,320. The role entails supervising funeral services and ensuring quality delivery. Ideal candidates will have a strong team focus and empathy towards clients, with career development opportunities available.

Benefits

30% discount on Co-op branded products

Career development opportunities

23 days holiday (pro-rata)

Pension with up to 10% employer contribution

Access to Employee Assistance Programme

Qualifications

• Strong team focus and ability to work in a fast-paced environment.
• Passion for customer experience and understanding client needs.
• Full UK manual driving license required.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew.
• Deputise for the care logistics manager.
• Plan clothing collection and transportation of the deceased.

Skills

Team Focus

Customer Experience

Sensitivity

Decision-Making

Physical Ability

Job description

Social network you want to login/join with:

Care Logistics Lead - Leadership in Empathetic Service Management (Hiring Immediately), Livingston

Client: Co-op

Location: Livingston, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

Closing date: 13-06-2025

Care Logistics Lead £20,880 - £31,320 plus benefits. 37.5 hours per week, Monday-Friday 9am-5pm. Edinburgh, EH16 5UY.

We’re looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy.

In this role, you’ll supervise and coordinate a team of ceremonial crew to ensure each funeral is delivered to the highest standard. Using manual and digital systems, you’ll ensure everyone is in the right place at the right time.

What you’ll do

• Manage and coordinate the schedule of ceremonial crew, mainly part-time colleagues supporting funeral services.
• Deputise for the care logistics manager.
• Plan clothing collection, movement of personal belongings, and transportation of the deceased for viewings.
• Gather and analyze insights to improve funeral delivery and team performance.
• Maintain understanding of local stakeholders and adapt processes accordingly.

This role would suit people who have

• A strong team focus and ability to work in a fast-paced environment.
• A passion for customer experience and understanding client needs.
• Sensitivity, discretion, and empathy.
• Promptness and measured decision-making.
• A full UK manual driving license.
• Physical ability for manual handling of heavy loads.

Why Co-op?

Benefits include:

• 30% discount on Co-op branded products, 10% on other brands.
• Discounts on Co-op products and services.
• 23 days holiday (pro-rata, increasing with service).
• Pension with up to 10% employer contribution.
• Access to Employee Assistance Programme, virtual GP, and free eye tests.
• Career development opportunities including apprenticeships.
• Supportive team environment and community impact.
• Access to Wagestream for pay as you earn.

At Co-op, community and social purpose are central. We promote diversity and inclusivity, making reasonable adjustments for applicants with disabilities, and are part of the Disability Confident scheme.

Background checks will include DBS, adverse media, occupational health, and social media screening. Offers are conditional upon these checks.