Care Logistics Lead (12 month secondment)

Co-op; Tooting; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff discount on Co-op products

Holidays 23 days pro rata

Pension with employer contributions

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Wagestream access

Job summary

Co-op is seeking a Care Logistics Lead on a 12 Month Fixed Term Contract in Earlsfield, SW17. The role drives the schedule and delivery of ceremonial crews for funerals, ensuring the deceased are cared for with dignity and compliance, while coordinating with other funeral care teams.

The position demands a compassionate approach, ability to work at pace, and a full UK driving license. 37.5 hours weekly, Monday–Friday, 8:30am–4:30pm, with a supportive benefits package.

Qualifications

• Experience leading a team in a fast-paced environment (logistics or care sectors preferred).
• Strong customer service focus with empathy for clients and families.
• Discretion and sensitivity when handling sensitive situations and information.
• Ability to make timely, considered decisions under pressure.
• Full UK manual driving licence is required.
• Ability to lift and move heavy loads as part of duties.

Responsibilities

• Schedule and coordinate ceremonial crew, a part-time team, for funeral day operations.
• Deputise for the care logistics manager as needed.
• Plan clothing collection, movement of personal belongings, and transport of the deceased for viewings.
• Gather and analyse insights to drive continuous improvements in funeral delivery and team performance.
• Maintain understanding of local environment and stakeholders (clergy, crematoria, hospitals, care providers) and adapt processes accordingly.

Skills

Team leadership

Customer experience

Discretion & empathy

Decision making

UK driving licence

Manual handling

Job description

Care Logistics Lead - 12 Month Fixed Term Contract

£28,000-£34,000 per annum plus benefits

37.5 hours per week, Monday - Friday 8:30am - 4:30pm

Earlsfield, SW17 0PB

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

We’re looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy.

In this role, we’ll look to you to supervise and coordinate a team of ceremonial crew to make sure that each and every funeral is delivered to the highest possible standard. Using both manual and digital systems and processes, it’ll be up to you to make sure that each and every person is in the right place at the right time.

What you’ll do

• manage and coordinate the schedule of ceremonial crew - a team of primarily part time colleagues who drive, carry the coffin and support on the day of funerals
• deputise for the care logistics manager
• plan clothing collection, the movement of personal belongings and the transportation of the deceased for viewings, as required
• gather and analyse insight to drive continuous improvements in the delivery of funerals and team performance
• maintain a good understanding of the local environment, local stakeholders such as clergy, crematoria, hospitals and care providers and adapt or improve processes accordingly

What you'll bring

• a strong team focus and the ability to work at pace in a rapidly changing environment
• a real passion for customer experience, and the desire to make sure each and every client’s experience is a positive one through understanding needs clearly
• the sensitivity to act with discretion and empathy
• an ability to act promptly but in a measured and considered way
• a full UK manual driving license
• the physical ability to carry out lifting and manual handling of heavy loads

Why Co-op?

• 30% off Co-op branded products in our food stores all year-round
• 10% off other brands in our food stores all year-round
• discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

A place you’ll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process atYour Co-op Application Journeyand our inclusion commitments atDiversity and inclusion at Co-op

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.