Care Home Repairs Coordinator

Hafod; Wales; On-site; GBP 26,000; Full time

Job summary

An exciting opportunity awaits as a Care Home Repairs Coordinator with a forward-thinking organization. In this full-time role, you'll ensure efficient repairs and exceptional customer service for care homes. Your organizational skills and attention to detail will be vital as you manage maintenance inquiries and support administrative tasks. Join a socially conscious not-for-profit organization that values flexibility and development, offering a supportive environment for your career growth. If you're ready to make a positive impact in a dynamic setting, this role is perfect for you!

Benefits

25 Days Annual Leave

Medicash Healthcare Plan

8% Pension Contributions

Employee Assistance Programme

Shopping Discounts

Family-Friendly Organisation

Learning & Development Opportunities

Qualifications

• Experience in a client service environment, ideally in housing or maintenance.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Coordinate repairs and maintenance for care homes efficiently.
• Liaise with internal teams and external contractors for service delivery.

Skills

Customer Service

Organizational Skills

Attention to Detail

Communication Skills

IT Literacy

Clerical Experience

Tools

Microsoft Office

Vehicle Tracking Systems

Job description

We have a brand new and exciting opportunity for a Care home repairs coordinatorto join our team! This is a permanent, full-time position, offering a salary of £25,727 per annum.

You’ll also have the option to work a 9-day fortnight – have a day off every other week!

What you'll do

You’ll be the main point of contact for our Care colleagues, ensuring a smooth and efficient repairs service for our care homes. You’ll play a key role in providing exceptional customer service, offering administrative support, and ensuring repairs are carried out with minimal disruption to the care service.

You’ll liaise with both internal teams and external contractors to handle maintenance enquiries, prioritise emergency repairs, and manage appointments. You’ll also provide vital support with administrative tasks such as logging maintenance orders, raising purchase orders, and tracking performance metrics.

Further details about the key deliverables of this role can be found in the attached job description (found in the supporting documents tab).

What you'll need

We’re looking for someone with office or clerical experience in a client service environment, ideally within the housing, care, maintenance, or construction sectors. Experience with vehicle tracking systems and fleet management would be a plus. You’ll be IT literate, particularly with Microsoft Office (Outlook, Excel, Word), and have experience with other systems and databases.

You’ll need to be commercially aware, able to manage competing priorities, and deliver high-quality services within a regulated, customer-focused setting. Your strong organisational and attention-to-detail skills will be key, as well as the ability to maintain accurate records, both digital and manual. You’ll also need excellent written, telephone, and oral communication skills to build effective relationships both internally and externally.

Flexibility and adaptability are essential for this role, as you’ll be working in a dynamic and fast-paced environment.

Find more information about this exciting new role and Hafod, within the recruitment pack, here!

Benefits

• Salary of £25,727 per annum
• 25 days annual leave plus bank holidays – increasing with length of service (adjusted for 9-day fortnight working pattern if applicable, please see attached guide)
• Medicash healthcare plan
• 8% pension contributions
• Join a socially conscious not-for-profit organisation
• Employee assistance programme and well-being resources available 24/7
• A range of shopping and activity discounts and cashback options
• We are a family friendly organisation
• Develop with the support of our L&D Team

Opportunities for development

We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.

Our Behaviours

Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.

Next steps

If you would like any more information about the role, please contact the team at

If you are interested in applying for this role, please click 'Apply' and you will be diverted to our recruitment platform.

Closing date: Monday 19 May 2025

Interview date: Wednesday 28 May (in person at St Hilary Court, Cardiff)

If successful for this role a DBS check will be required.

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration

Find further information within the recruitment pack here!