Care Home Repairs Coordinator

Hendre Limited; Cardiff; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Care Home Repairs Coordinator to join their dedicated team. This permanent, full-time position offers a competitive salary and the unique opportunity to work a 9-day fortnight. In this role, you will be the vital link between care colleagues and maintenance teams, ensuring that repairs are handled smoothly and efficiently, all while delivering exceptional customer service. With a focus on organization and communication, you will manage maintenance inquiries and administrative tasks in a fast-paced environment. Join a socially conscious organization that values development and well-being, and make a meaningful impact in the care sector.

Benefits

25 days annual leave plus bank holidays

Medicash healthcare plan

8% pension contributions

Employee assistance programme

Shopping and activity discounts

Family friendly organization

Learning and development opportunities

Qualifications

• Experience in a client service environment, ideally in housing or maintenance.
• Strong IT skills, particularly with Microsoft Office.

Responsibilities

• Main point of contact for care colleagues ensuring efficient repairs.
• Liaise with internal teams and external contractors for maintenance.

Skills

Office or clerical experience

Customer service

Microsoft Office (Outlook, Excel, Word)

Communication skills

Organizational skills

Attention to detail

Flexibility and adaptability

Tools

Vehicle tracking systems

Fleet management systems

Job description

We have a brand new and exciting opportunity for a Care home repairs coordinator to join our team! This is a permanent, full-time position, offering a salary of £25,727 per annum.

You’ll also have the option to work a 9-day fortnight – have a day off every other week!

What you'll do

You’ll be the main point of contact for our Care colleagues, ensuring a smooth and efficient repairs service for our care homes. You’ll play a key role in providing exceptional customer service, offering administrative support, and ensuring repairs are carried out with minimal disruption to the care service.

You’ll liaise with both internal teams and external contractors to handle maintenance enquiries, prioritise emergency repairs, and manage appointments. You’ll also provide vital support with administrative tasks such as logging maintenance orders, raising purchase orders, and tracking performance metrics.

Further details about the key deliverables of this role can be found in the attached job description (found in the supporting documents tab).

What you'll need

We’re looking for someone with office or clerical experience in a client service environment, ideally within the housing, care, maintenance, or construction sectors. Experience with vehicle tracking systems and fleet management would be a plus. You’ll be IT literate, particularly with Microsoft Office (Outlook, Excel, Word), and have experience with other systems and databases.

You’ll need to be commercially aware, able to manage competing priorities, and deliver high-quality services within a regulated, customer-focused setting. Your strong organisational and attention-to-detail skills will be key, as well as the ability to maintain accurate records, both digital and manual. You’ll also need excellent written, telephone, and oral communication skills to build effective relationships both internally and externally.

Flexibility and adaptability are essential for this role, as you’ll be working in a dynamic and fast-paced environment.

Find more information about this exciting new role and Hafod, within the recruitment pack, here!

Benefits

• Salary of £25,727 per annum
• 25 days annual leave plus bank holidays – increasing with length of service (adjusted for 9-day fortnight working pattern if applicable, please see attached guide)
• Medicash healthcare plan
• 8% pension contributions
• Join a socially conscious not-for-profit organisation
• Employee assistance programme and well-being resources available 24/7
• A range of shopping and activity discounts and cashback options
• We are a family friendly organisation
• Develop with the support of our L&D Team

Opportunities for development

We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.

Our Behaviours

Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.

Next steps

If you would like any more information about the role, please contact the team at [e-mail]

If you are interested in applying for this role, please click 'Apply' and you will be diverted to our recruitment platform.

Closing date: Monday 19 May 2025

Interview date: Wednesday 28 May (in person at St Hilary Court, Cardiff)

If successful for this role a DBS check will be required.

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration

Find further information within the recruitment pack here!