Care Home Receptionist: Welcoming Front Desk & Admin

Sanctuary Group; West Down; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Parental leave

Annual leave

Training opportunities

Flexible working

Job summary

Sanctuary Care is seeking a receptionist for Fernihurst in Exmouth. You will greet residents, relatives and visitors, answer queries, and handle administrative tasks to ensure smooth operation of the home.

The role emphasizes warm, professional front-of-house service, strong IT literacy (Word, Excel, Outlook) and a collaborative team culture, with inclusive benefits and development opportunities.

Qualifications

• Experience in a customer service setting.
• Confident using IT systems including Word, Excel and Outlook.
• Warm and approachable with strong people skills.
• Organised and able to manage a variety of tasks calmly and efficiently.
• Desire to make a positive difference.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience

Skills

Customer service

Word/Excel/Outlook

People skills

Organised

Job description

Sanctuary Care is seeking a receptionist for Fernihurst in Exmouth. You will greet residents, relatives and visitors, answer queries, and handle administrative tasks to ensure smooth operation of the home.

The role emphasizes warm, professional front-of-house service, strong IT literacy (Word, Excel, Outlook) and a collaborative team culture, with inclusive benefits and development opportunities.