Care Home Receptionist (bank shifts)

The Talent Hub; Borehamwood; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking care home as a Receptionist, where your warm welcome and exceptional communication skills will make a lasting impression on residents and visitors alike. In this dynamic role, you will manage calls, schedule appointments, and ensure a professional reception area. With a commitment to employee recognition and support for professional development, this innovative care home offers a unique opportunity to be part of a compassionate team dedicated to making a difference. If you are ready to embrace a rewarding career in a luxurious setting, we invite you to apply today!

Benefits

Employee Discount Scheme

Financial Wellness Access

Cycle to Work Scheme

Refer a Friend Scheme

Employee Recognition Schemes

Support for Additional Qualifications

Comprehensive Staff Induction

Wellbeing Support

Qualifications

• Previous experience in a receptionist or front-of-house role.
• Outstanding interpersonal and communication skills.

Responsibilities

• Provide a warm and professional welcome to residents and visitors.
• Manage incoming calls and direct them appropriately.
• Handle inquiries and provide accurate information.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Problem-Solving

Tools

Microsoft Office

Job description

Receptionist (Bank) – Borehamwood, Hertfordshire

Location: Meadowhill Care Home, Castleford Close, Borehamwood, Hertfordshire, WD6 4AL

Salary: £12.21 per hour

Hours: Flexible, as and when

Job type: Bank

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

Be part of an exciting new beginning at Meadowhill Care Home, our state-of-the-art luxury care home that proudly opened its doors in April 2025.

As our front of house Receptionist, you will be the first point of contact for all visitors and residents. You will provide a warm Westgate welcome and be the friendly face our visitors see on arrival at the care home.

If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!

Why work at Westgate?

• Equal pay for young workers who are paid the same as staff aged 25+
• Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Refer a Friend Scheme - earn up to £500 for a successful referral!
• Internal and external employee recognition schemes (e.g., Employee of the Month and Long Service) and team building social events
• Support in achieving additional qualifications, including nationally recognised qualifications
• Access to financial and wellbeing support through The Care Workers Charity
• Comprehensive staff induction with free training and professional development

About the role:

• Provide a warm and professional welcome to residents, families, and visitors
• Manage incoming calls and direct them appropriately
• Handle inquiries and provide accurate information about the care home’s services
• Schedule and coordinate appointments, tours, and meetings
• Maintain a clean, organised, and welcoming reception area
• Assist with administrative tasks such as mail sorting and data entry
• Liaise with staff across all departments to ensure smooth daily operations of the home
• Respond promptly and effectively to emergencies or unusual situations

About you:

• Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
• Outstanding interpersonal and communication skills
• A polished and professional demeanour
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• A proactive and problem-solving approach
• Empathy and understanding when engaging with elderly residents and their families

We reserve the right to close this vacancy once we receive suitable applications; therefore, early submission is encouraged. Due to high application volume, if you do not hear from us within a few working days, please assume your application was unsuccessful.

Westgate Healthcare is an equal opportunities employer, welcoming applications from all qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.

WGHROB