Care Home Receptionist

Ambitious recruitment &healthcare; Cheltenham; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading healthcare recruitment agency is seeking a temporary care home receptionist in Cheltenham. This role involves managing front-of-house duties, providing clerical support to the Home Manager, and aiding in the recruitment process. Ideal candidates will have previous receptionist experience, excellent customer service skills, and proficiency in Microsoft Office. A confident, organized personality is essential to thrive in this role, making a difference in people's lives.

Qualifications

• Previous experience as a receptionist providing excellent customer service.
• Confident and outgoing personality with a sales-oriented approach.
• Highly organized with the ability to manage own time and priorities.

Responsibilities

• Manage front-of-house duties and welcome visitors.
• Provide clerical support to the Home Manager.
• Complete and submit payroll and HR duties.
• Control the end-to-end progress of recruitment processes.
• Answer telephone calls and refer inquiries appropriately.
• Collate statistics and maintain accurate resident records.

Skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Verbal communication

Written communication

Time management

Attention to detail

Job description

We are seeking to hire a care home receptionist to work at one of of client's locations on a temporary basis.

Your Duties will include:

- Be responsible for all front- of- house duties including welcoming visitors entering and exiting the building.
- Provide clerical support to the Home Manager and when appropriate, other staff members.
- Be responsible for general HR duties.
- Completing and submitting Payroll.
- Controlling the end to end progress of Recruitment process. Onboarding new colleagues, gaining references, completing right to work checks creating their candidate files, applying for DBS checks, in line with the Safer Recruitment Policy
- To be responsible for answering telephone calls, providing advice and support, and referring to Heads of Department where appropriate.
- Passing on messages efficiently and in a timely basis.
- To prepare and display information leaflets and posters, respond to emails, collate information and brochures, as and when required.
- Collate statistics on behalf of the Care Home client on a weekly basis, specifically enquiry details, assessments, occupancy and agency usage and forwarding all agreed statistics to Support Office departments as required.
- Maintain Resident list accurately by recording move-in / move-out details when necessary.
- Support the Home Manager and other Administrators in clerical duties, maintaining accurate filing whilst working to deadlines.

To be successful in this role you will need:

- Confident, outward-going personality with a sales orientated approach to assist the viewing process.
- Microsoft Word, Excel and PowerPoint Literate.
- Excellent written and verbal communication skills.
- Highly organised Required Attributes.
- Ability to manage own time, prioritising work appropriately and working on their own initiative to drive referrals and improve occupancy.
- Professional appearance.
- Able to work to tight deadlines.
- Attention to detail.

Key Skills/ Qualifications needed for this role:

You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.