Care Home Quality Auditor

Excelcare Holdings; London; On-site; GBP 62,000; Full time

Job summary

An established industry player seeks a Care Home Quality Auditor to enhance care standards across multiple homes. This role involves conducting comprehensive audits, developing action plans for improvements, and collaborating with teams to ensure compliance with regulatory standards. The ideal candidate will bring strong auditing experience, exceptional communication skills, and a commitment to achieving outstanding care outcomes. Join a family-run business dedicated to quality service and enjoy a supportive work environment with numerous benefits, including a generous holiday allowance and professional development opportunities.

Benefits

25 Days holiday including bank holidays

Contributory pension scheme

Refer a Friend Scheme - £500 reward

DBS certificate paid for

Comprehensive induction programme

Funded qualifications via apprenticeship

Employee of the month - £100 reward

Regular company events

Qualifications

• Active NMC registration or nurse qualified with a lapsed PIN is desirable.
• Experience in auditing within clinical and care home settings is essential.

Responsibilities

• Conduct quality audits of each Care Home against performance targets.
• Report on Service Improvement Plans and compliance issues.
• Assist in developing care-related Policies and Procedures.

Skills

Auditing experience in a clinical and care home environment

Active Registration with the NMC

NVQ 4/5 Leadership in Care

Experience with health and social care industry regulators

Exceptional presentation skills

Research and analytical skills

Attention to detail

Interpersonal skills

Ability to thrive in a fast-paced environment

Self-discipline to meet deadlines

Education

NVQ 4/5 Leadership in Care

Tools

Electronic compliance system

Job description

Care Home Quality Auditor - £61,200 plus £5,000 car allowance

Excelcare are a privately owned nursing and care provider with our Support Office based in the heart of Bromley, Kent. We are a family-run business and have been operating for over 34 years. In order to continually provide outstanding care to the people living in our homes, we have an opportunity for a Care Home Quality Auditor to join the Care Quality & Governance Team who are based in Bromley.

We operate 31 nursing and care homes across four regions - London, Milton Keynes, Essex, and Cambridge; therefore, the portfolio is based in the South. The role is groupwide, and the main focus will be on auditing and inspecting homes in all areas to mirror CQC's current inspection protocols and continually improve our performance.

What you can expect:

• £61,200 plus a £5,000 Car Allowance

• Mon-Fri - 9.00am-5.30pm

Role and Responsibilities:

1. Conduct a detailed suite of quality audits of each Care Home, evaluating outcomes and performance against Key Performance targets and CQC KLOEs.
2. Develop action plans to deliver sustained improvements against identified actions.
3. Report to the Director of Care Quality & Governance regarding the monitoring and progress of Service Improvement Plans and report any non-compliance/insufficient action from the Care Home teams.
4. Assist in agreeing on standardisation of documentation and best practice.
5. Participate in Governance Meetings.
6. Attend meetings as required to present audit results and discuss actions to address underperformance and improvements required.
7. Assist the Company with the development of care-related Policies and Procedures.

Skills and experience:

1. Active Registration with the NMC or nurse qualified with a lapsed PIN desirable but not essential.
2. NVQ 4/5 Leadership in Care or similar qualification preferable.
3. Auditing experience in a clinical and care home environment.
4. Experience of working with health and social care industry regulators is preferred.
5. Collaborative and supportive working with Operations Teams throughout the homes to ensure we achieve outcomes required and continually strive for 'Outstanding' services.
6. Experience of multi-site working and flexibility to travel as required - car driver is essential.
7. Must have experience of using an electronic compliance system.
8. Ability to stay calm and thrive in a fast-paced work environment.
9. Self-disciplined to meet team deadlines.
10. Attention to detail, thoroughness, and accuracy.
11. High level of integrity and exceptional interpersonal skills.
12. Exceptional presentation, written, and verbal communication skills.
13. Excellent research and analytical skills.
14. The role will involve regular travel and overnight stays as required.

What we offer in return for your hard work:

1. 25 Days holiday including bank holidays
2. Contributory pension scheme
3. Refer a Friend Scheme rewarding £500 for every person you refer*
4. DBS certificate (criminal records check) paid for by Excelcare*
5. Comprehensive induction programme
6. Funded qualifications via the apprenticeship programme (for self-development)
7. Employee of the month - £100 for outstanding contribution
8. Regular company events

If you have the necessary skills and experience and want to be part of the Excelcare 'family', then please apply today. We look forward to hearing from you.