Care Home Operations Manager - South

Integrated Care System; Walton-on-Thames; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Care Home Operations Manager to support care homes across the South Division. The role includes providing leadership, managing operational efficiencies, and ensuring high-quality care delivery. Regular travel and overnight stays are required. Candidates should have an RN qualification, significant senior leadership experience, and a strong understanding of regulatory requirements. The position offers a competitive salary and benefits package, including annual leave and a car allowance.

Benefits

£7,500 annual car allowance

25 days annual leave plus bank holidays

Up to 8% employer pension contribution

Retail and leisure discounts

Qualifications

• Significant senior operational/leadership experience in a care home.
• Proven track record of improving care quality and operational efficiency.
• Understanding of CQC guidelines and regulations.

Responsibilities

• Provide inspirational leadership to home teams.
• Investigate formal complaints and implement improvements.
• Manage sales inquiries and promote the home in the community.

Skills

Leadership

Budget management

Collaborative working

Operational efficiency

Regulatory knowledge

IT proficiency

Education

Registered Nurse (RN) qualification or equivalent

Tools

MS Office

Care management software

Job description

Barchester Healthcare is seeking a passionate and experienced Care Home Operations Manager to join their team and support care homes across the South Division. The successful candidate will be responsible for providing inspirational leadership, driving operational efficiencies, and ensuring the delivery of high-quality care to residents. This permanent position requires regular travel and overnight stays, and offers a competitive rewards and benefits package.

Main duties of the job

As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help deliver the high standards the company is known for. You will work alongside Care Home General Managers and Deputy General Managers to develop and implement action plans that ensure residents' needs are met. Your responsibilities will include investigating formal complaints, collaborating with external healthcare professionals, promoting policies, and ensuring teams meet the highest clinical standards through learning and development programmes.

About us

Barchester Healthcare is a leading provider of high-quality care and support services in the UK. With a focus on delivering person-centred care, the company operates a network of care homes and retirement communities across the country, providing a range of services including residential, nursing, and dementia care.

Job responsibilities

We are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. You'll support care homes that need additional support or where there is a General Manager vacancy. You will work alongside Care Home General Managers and Deputy General Managers to develop and implement action plans to meet residents' needs. Your responsibilities include investigating formal complaints, collaborating with external healthcare professionals, promoting policies, and ensuring teams meet clinical standards through learning and development.

This is a permanent position which requires regular travel and overnight stays. In return, we offer a rewards and benefits package, including:

• Generous starting salary
• £7,500 annual car allowance
• All mileage and expenses paid
• 25 days annual leave plus bank holidays, with the option to buy/sell up to 5 days
• Up to 8% employer pension contribution
• Unlimited access to our referral scheme, earning up to £1000 per referral
• Retail and leisure discounts
• Free access to medical specialists for second opinions
• Confidential counselling and legal services

Required experience and qualifications

• Passionate about high-quality care and improving residents' lives
• Registered Nurse (RN) qualification or equivalent
• Significant senior operational/leadership experience in a care home
• Turnaround home management experience
• Experience managing budgets, financial planning, and cost control
• Understanding of CQC guidelines and regulations
• Proven track record of improving care quality and operational efficiency
• Knowledge of regulatory and statutory requirements, including fire, health and safety, COSHH
• Proficient in IT systems, including MS Office and care management software
• Full UK driving licence and ability to travel regularly

Role and responsibilities

• Assume General Manager responsibilities and become a CQC Registered Manager if needed
• Identify concerns through quality assurance, complaints, incidents, or accidents, and implement improvements
• Prepare annual budgets with support from our Business Manager
• Manage sales inquiries and promote the home in the community
• Build a culture of performance management
• Oversee staff recruitment, training, motivation, and appraisals
• Deliver quality care and build trusting relationships with residents and families

Person Specification

Qualifications

• RN qualification or equivalent, senior leadership experience, turnaround management, budget management, regulatory knowledge, IT proficiency, UK driving licence

Disclosure and Barring Service Check

This post is subject to a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Salary expectations will be discussed at interview stage.