Care Home Operations Manager - South

ZipRecruiter; Walton-on-Thames; On-site; GBP 50,000 - 65,000; Full time

Job summary

A reputable care provider in the UK is seeking a Care Home Operations Manager to oversee multiple homes and ensure high standards of care. This role involves frequent travel and direct collaboration with care teams. Candidates must have an RN qualification, significant leadership experience, and a passion for improving lives. The position offers a generous benefits package including a car allowance and annual leave options.

Benefits

Generous starting salary

£7,500 annual car allowance

25 days annual leave plus bank holidays

Up to 8% employer pension contribution

Retail and leisure discounts

Confidential counseling services

Qualifications

• Registered Nurse qualification or equivalent professional experience.
• Significant experience in a senior operational/leadership role.
• Knowledge of CQC guidelines and other regulations.

Responsibilities

• Assume General Manager responsibilities when needed.
• Prepare annual budgets with business support.
• Oversee staff recruitment, training, and motivation.

Skills

Passion for high-quality care

Operational leadership experience

Budget management

Regulatory knowledge

Proficient in MS Office

Education

Registered Nurse (RN) qualification or equivalent

Tools

Care management software

Job description

Job Description

We are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division.

As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. You'll support care homes that need additional assistance in delivering excellent care or where there is a General Manager vacancy. You will work alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans to meet our standards.

Your responsibilities include investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within our care homes. You will also focus on achieving the highest clinical standards through learning and development programs.

This is a permanent position requiring regular travel and overnight stays. In return, we offer a comprehensive rewards and benefits package, including:

• Generous starting salary
• £7,500 annual car allowance
• All mileage and expenses paid
• 25 days annual leave plus bank holidays, with options to buy/sell up to 5 days
• Up to 8% employer pension contribution
• Unlimited access to our refer a friend scheme, earning up to £1000 per referral
• Retail and leisure discounts at major brands and supermarkets
• Free access to medical specialists for second opinions
• Confidential counseling and legal services

Required experience and qualifications:

• Passion for providing high-quality care and improving lives
• Registered Nurse (RN) qualification or equivalent professional experience
• Significant experience in a senior operational/leadership role in a care home setting
• Turnaround home management experience
• Experience managing budgets, financial planning, and cost control
• Knowledge of CQC guidelines and other regulations within a regulated environment
• Proven track record of improving care quality and operational efficiency
• Understanding of regulatory and statutory requirements including fire, health and safety, COSHH
• Proficient in IT systems, including MS Office and care management software
• Full UK driving license and ability to travel regularly and stay away from home

Role and responsibilities:

• Assume General Manager responsibilities and become a CQC Registered Manager if needed
• Identify concerns through quality assurance, complaints, incidents, or accidents and implement improvements
• Prepare annual budgets with the support of our Business Manager and internal stakeholders
• Manage sales inquiries and promote the home within the local community
• Foster a culture of performance management
• Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
• Demonstrate commitment to delivering quality care
• Build trusting relationships with residents and their loved ones

This position is active and accepting applications.